Help Desk - IT Support Technician II; Italian Speaking

Help Desk - IT Support Technician II (Italian Speaking)

London, United Kingdom

Help Desk - IT Support Technician II (Italian Speaking)

Location: London (Finsbury Square, In office 2 days per week)

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Overview:

Are you an IT enthusiast who loves new technologies and gadgets? Do you genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills?

Open Table is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called Tech Table. This person will serve as the escalation point for the Tech Table team and resolve complex technical problems related to hardware, software, and access. They’ll also lead IT projects and become a subject matter expert on internal tools and systems.

Our ideal candidate is a self-motivated individual with a broad technical skill set and a passion for delivering world-class customer service. This candidate should be very adaptable and ready to work in a fast-paced, global enterprise environment. Things move quickly, so you’ll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done.

Additionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process-related issues in a complex environment. You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems. You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations.

• Provide a wide range of technical support to end users through chat, email, and remote support
• Lead internal IT projects
• Identify service automation opportunities
• Systems administration (Okta, Azure/Intune, Jamf, Iru, and others)
• Support corporate office systems and teams
• Manage and support Telcomm/Video Conference services
• Test and configure end-user hardware and software
• Support employee onboarding and offboarding
• Create, curate, and revise knowledge base documentation & company-wide technical communications
• Manage your ticket queue with SLAs in mind

Knowledge/

Skills Required:

• Business level proficiency in Italian
• PC and Mac hardware/software support
• Computer system security & compliance policies
• ITSM and Service Desk management concepts
• Experience supporting GSuite & Office 365
• Experience with workflow tools such as Zapier, Workato, Tines, or similar tools for integration and automation.
• In-depth knowledge of identity access management (Okta)
• Audio/visual hardware and software support
• iOS and Android mobile device support
• Network troubleshooting experience
• Computer security and threat protection concepts
• Basic project management concepts
• Patient, positive, and supportive attitude
• Flexibility and ability to multitask in a fast-paced environment

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through Spring Health
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without…