Networks & Telephony Manager

Responsibilities

• Solution Design and Architecture
• Set the strategic technical direction and framework for Ingenico’s network services globally including data, voice, WiFi, mobile and cloud connectivity
• Provide strategic plans for network stability and growth in line with changing business requirements
• Development, implementation and ongoing review of the global strategic converged network architecture to support business growth and business plans
• Alignment of regional priorities, local legislation and infrastructure constraints with the global framework to ensure the correct balance of global approach with regional requirements
• Provide final sign off to high- and low-level network designs as required
• Ensure central governance and ways of working processes are implemented to drive consistent technical network design and architecture processes are in place for the global network and telephony services
• Planning and Delivery
• Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico
• Responsible for the delivery of the agreed services in a timely and on-budget manner in accordance with agreed ways of working
• Implement continuous improvements and updated processes and templates into the delivery process
• Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations
• Service Delivery
• Being directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico
• Defining and signing off on network tenders, assessing responses and making informed business and technically lead decisions for new networking & telephony services

• Proven experience leading technical teams and partnering with business stakeholders to drive project delivery
• Experience managing annual capital (CAPEX) and operating (OPEX) budgets for hardware, software, and telecommunications services.
• Experience of 3rd party vendor service management
• Managed large teams both direct and through 3rd party arrangements
• Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes
• Managing a functional unit through a significant change initiative
• Experience of applying governance, risk and compliance requirements related to Business Applications

Demonstrates expertise in Solution Design and Architecture, with a focus on strategic technical direction for global network services. Proven ability to manage budgets, lead technical teams, and ensure effective service delivery while aligning with governance and compliance requirements.