Service Desk Engineer L1 - Systems Integrator
Listed on 2026-09-13
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Are you looking for an exciting new opportunity?
Join a leading technology consultancy with decades of experience delivering innovative IT, cloud, networking, cyber security, automation, and digital transformation solutions. Trusted by organisations across a wide range of industries, the organisation helps customers optimise operations, reduce risk, and accelerate business outcomes through tailored technology services.
The successful candidate will join the team on an immediate-start contract, gaining hands‑on experience across incident, problem, and request management within an ITIL-aligned, SLA‑driven service desk environment. They will benefit from a hybrid working model, a competitive outside IR35 day rate, and the opportunity to extend their contract while developing their experience within a supportive, healthcare‑focused IT environment.
Responsibilities- Respond to customer incidents and requests logged via email, portal, phone and walk-ups
- Resolve incidents and requests within SLA, escalating to other resolver groups and vendors where required
- Administer the problem management process
- Manage tickets for Incidents, Problems and Requests within the Service Management Tool, ensuring high quality updates
- Triage and assign tickets, including those logged automatically via email/portal
- Confirm ticket priority following initial assessment
- Check on-hold tickets daily and provide customers with progress updates
- Draft and review knowledge base articles and issue documented user guides
- Conduct customer satisfaction calls
- Support continual service improvement across the desk
- Minimum 2 years' experience in IT support
- Excellent troubleshooting skills
- Good working knowledge of Windows 7, Windows 10, Windows Server, Active Directory, Exchange
- Understanding of networking and hardware troubleshooting
- Competent PC usage skills, specifically Microsoft Office applications
- Available to start immediately
- Able to commit to 3 days on-site in Kensington, London, with 2 days remote
- Immediate start
- Outside IR35 engagement
- Hybrid working pattern (3 days on-site / 2 days remote) Potential for contract extension up to 6 months
- Exposure to ITIL-aligned service desk processes in a healthcare-adjacent environment
- Supportive, established on-site team
- £150 per day (Outside IR35)
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