Implementation Consultant

The Role

Fusion's Implementation Consultant is a key client facing role within our Customer Team. Implementation Consultants are highly sought after for their knowledge of Salesforce, the Fusion Framework ®, and our clients. Our mission is to enable our clients to get the most out of our software, through a positive project experience. Implementation Consultants will work within large and small teams and work with various clients in different scales of complexity.

We rely on our Implementation Consultants to help the clients understand our platform as well as delivering project scope to a high standard.

• Support the end-to-end delivery of Fusion projects, implementing cloud-based software on the  platform
• Follow Fusion's project methodology and tools to drive our teams and our clients to successful outcomes
• Learn industry basics and the functional solutions of the Fusion Framework ®
• Hands-on configuration using  and Fusion tools
• Support other technical tasks including testing, documentation, environment migrations, and user story management
• Support general project activities including attending meetings, taking notes, and giving demonstrations
• Consistently and effectively communicate with internal stakeholders and client teams
• Achieve technical certifications throughout your career at Fusion (e.g. Salesforce App Builder, Salesforce Administrator, and others)
• Leverage AI tools to enhance efficiency, problem-solving, and innovation in your daily work.
• Document and share AI use cases and best practices to support continuous learning and elevate team performance.

• 1-2 years of experience working with external clients on technology projects
• Experience with or coursework preferred in relational databases, programming, Salesforce configuration
• Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or a related discipline preferred
• Ability to learn new skills with the support of your manager and via self-paced training courses
• Ability to work on multiple projects simultaneously
• Collaborative approach working with teams of varying sizes and clients in different industries
• Professional written, verbal, and presentation skills
• Tools:
  Jira, MS Office Suite, Salesforce CRM,  platform, Gearset
• Familiarity with AI tools and a willingness to incorporate them into day-to-day work to improve efficiency and effectiveness.

In one month, you will:

• Complete all HR-related onboarding requirements
• Participate in Fusion New Hire Bootcamp and Industry trainings
• Start project work (assignment or shadow)

In three months, you will:

• Demonstrate consistent use of Fusion tools and procedures
• Begin project work with small to medium cases with manager support
• Start to work with project manager to contribute and collaborate on larger project scopes
• Start delivering system demos to clients with assistance

In six months, you will:

• Lead system demos to clients with support from your team
• Be able to communicate technical information to clients
• Begin to build rapport with clients
• Independently drive the successful completion of assigned work

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.