Senior Executive, Operational Resilience

• Stay ahead of regulatory expectations and evolving resilience standards
• Develop, test and refine the Operational Resilience Framework, policies, procedures and test plans
• Identify and define Important Business Services (IBS) with business and technology teams
• Assess, review and set impact tolerances for each IBS
• Prepare and submit operational resilience, control effectiveness, planning, implementation and testing reports
• Coordinate internal and external operational resilience audits, provide evidence packs and track findings and actions to closure
• Test and validate impact tolerances, analyze results and produce remediation plans
• Develop, test and refine Business Continuity Management, Incident and Crisis Management, and Incident Response Plans
• Coordinate scenario testing, stress testing and crisis simulations
• Monitor regulatory developments and translate requirements into framework, policy and procedure updates
• Monitor and report operational incidents, maintain a lessons-learned register and track remediation actions
• Assess and oversee the operational resilience of third-party providers, including cloud and payment service providers
• Liaise with IT on disaster recovery planning, testing and execution
• Align technology resilience and cyber threat mitigation strategies with operational resilience objectives
• Assess and document resilience impacts of cloud adoption and payment scheme changes, including CHAPS, FPS and SWIFT
• Collaborate with risk, compliance, operations, IT and business stakeholders
• Deliver operational resilience awareness training and communications
• Maintain IBS and impact tolerance records, test reports, BCM/crisis/incident plans, third-party assessments, MI packs, audit evidence, incident registers and training records

• 4+ years of experience in managing business continuity, IT disaster recovery or operational resilience
• Experience with in financial services sector, preferably in a bank or regulated entity
• Knowledge and understanding of PRA, FCA and Bank of England regulations on operational resilience, including SS1/21 and PS6/21
• Strong knowledge and experience in BCP, disaster recovery, incident management, and crisis response
• Strong risk management knowledge and experience in conducting risk assessments, impact tolerances, scenario testing and developing resilience metrics
• Degree in IT, Cybersecurity or equivalent and/or relevant and specialized skills and certification in business continuity, IT disaster recovery, operational resilience
• Technology-centric training and certification is an advantage

Demonstrates expertise in developing and refining Operational Resilience Frameworks, Business Continuity Management, and Incident Response Plans while ensuring compliance with regulatory standards. Proficient in risk management, scenario testing, and coordinating audits to enhance operational resilience across business and technology teams.

• Operational Resilience Management
• Business Continuity Planning (BCP)
• Disaster Recovery
• Regulatory Compliance (PRA, FCA, Bank of England)
• Risk Assessment and Management

• Operational Resilience Framework Development
• Impact Tolerance Assessment
• Crisis Management
• Incident Management
• Scenario Testing
• Resilience Metrics Development
• Audit Coordination
• Regulatory Reporting
• Cloud Adoption Impact Assessment
• Third-Party Provider Assessment

• Collaboration
• Communication
• Training Delivery
• Stakeholder Engagement
• Analytical Thinking

• Business Continuity Certification
• IT Disaster Recovery Certification
• Operational Resilience Certification

• Financial Services
• Regulated Entity
• CHAPS
• FPSSWIFT
• PRA Regulations
• FCA Regulations
• Bank of England Regulations

• Disaster Recovery Tools
• Incident Response Tools
• Operational Resilience Software
• Audit Management Systems