Support Technician MA lighting

Unit 8 Western Avenue Business Park, Mansfield Rd, Acton, London W3 0BZ
, UK

Full-Time Contract

This opportunity is with our UK distributor Ambersphere Solutions

Do you love explaining how to get the best out of lighting consoles and enjoy helping others solve technical challenges? We’re looking for a Support Technician to join our Ambersphere team! Ambersphere Solutions, Ltd, a division of ACT Entertainment, is the exclusive UK sales, support, service, and training centre for Ayrton, Astera, MA Lighting, MDG, ROXX and zactrack entertainment lighting products.

We are the first point of call for designers, programmers, and rental companies who rely on us for expert advice, training, and support.

This position is responsible for delivering training and technical support to our MA Lighting Consoles and also across the wider Ambersphere product portfolio:
Ayrton, Astera, ROXX, MDG, and zactrack.

• Provides first-line technical support and training on MA Lighting consoles.
• Delivers technical support and troubleshooting across all of our brands, from wireless lighting and moving heads to tracking systems.
• Supports customers both remotely and on-site.
• Assists with product demos, open days, and customer events.
• Collaborates with our service, sales, and marketing teams to share product knowledge and customer feedback.
• Maintain test and demo files as required.
• Collaborate with development teams to beta-test new software.
• Communicates effectively with customers to provide updates, follow-up on issues, and ensure satisfaction with resolution of support requests.
• Contributes to the maintenance of support and education documentation, including knowledgebase files, FAQs, troubleshooting guides, and class curriculum.
• Perform other related duties as assigned by supervisor.

• This job has no supervisory responsibilities.

• Familiarity with MA consoles (grandMA3/grandMA2) preferred.
• Strong troubleshooting skills and the ability to analyse and diagnose hardware and software issues.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to both technical and non-technical users.
• Strong attention to detail and organizational skills, with the ability to prioritize and manage tasks effectively.
• Proficiency in computer technology, and software support tools a plus.
• Experience with computer networking (IP, show networks, system integration) a plus.
• Must have valid U.K. driving license.

• Frequently required to stand.
• Frequently required to walk.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• Ability to lift up to 25 kg.