Senior TechOps Generalist

Seen this advert before? That is because we are continuing to grow!

We are very excited to be growing our small and efficient Tech Ops team  aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced Tech Ops Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.

You will be a key partner in defining what Tech Ops is  will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence.

For us, a Generalist isn’t about knowing a little of everything, it’s a multi-disciplinary role for someone who’s deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades.

A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people  cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in Tech Ops, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning.

We have a cloud‑first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on‑prem AD here!

Systems engineer, Dev Ops, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

• Provide delightful day‑to‑day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
• Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
• Continually find opportunities to automate our processes and improve the user experience.
• Empower our people to help themselves by designing and building self‑service solutions.
• Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.
• Managing supplier relationships and the procurement process for SaaS and hardware.
• Lead and manage complex technical projects with multiple stakeholders from around the business.

• Rollout of, and migration to, a new identity provider
• macOS and Windows MDM migration
• Rollout of a new device trust and posture compliance solution
• The replacement of insecure factors like SMS with phishing‑resistant factors
• Office fit‑outs, including tech like network, AV, access control etc
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

We’re looking for people with at least 5-7 years of solid enterprise IT experience.

The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and Hi Bob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you’ve lived in Entra and Intune? Awesome!

You’ll…