Senior AV Technician

Central London | Permanent, Full-Time | £42,000 - £44,000 + Bonus & Benefits

As a Kinly AV Senior Technician you will be expected to support the requirements of the company by providing support of AV & VC equipment across the business, leading and taking responsibility for 2nd and 3rd line technical faults.

AV team members must be able to quickly adapt to fast-paced changing environments, and schedules. They need to carry themselves well and provide a high-class service both personally and technically. The team will follow a shift pattern based upon a working week between the hours of 07:30 & 21:00 ensuring coverage throughout the period.

We are seeking a highly proactive individual with a strong grasp of AV/VC technologies as applied in corporate settings. The ideal candidate should hold industry-recognized AV qualifications, be motivated to expand their knowledge through training, and excel in communication.

Presenting oneself professionally with a friendly and outgoing demeanor is essential, coupled with a positive attitude. This person should readily take responsibility for system ownership and upkeep while consistently seek to surpass expectations. Proficiency in administration, computer technology, PC applications, and networking is a must. Experience supporting other blue-chip companies within the AV industry is desirable.

• Acting as a technical resource and point of escalation when troubleshooting issues.
• Respond to and manage client escalations effectively by maintaining efficient communication between all relevant stakeholders.
• Daily room checks undertaken at the start/end of the day, such checks will take into consideration room criticality and any known hardware issues etc.
• Completing paperwork for each job attended.
• Communicate identified faults in a clear and detailed manner to our helpdesk colleagues and, where appropriate, to client stakeholders.
• Explain faults to the client in a way they can understand, convey the issue and what will be done to fix the problem within the agreed SLA.
• Fault finding of audio visual and video conferencing systems to a high level, under pressure.
• A good understanding of computer software and hardware systems.
• Maintaining site surveys and asset registers.

As well as the responsibilities above, the successful candidate will also be expected to provide event support to our clients on a regular basis. Responsibilities will include:

• Running AV events, including pre-event testing of audio, wireless microphone battery levels etc.
• Primary contact for event coordination.
• Liaising with clients for large events to understand their requirements.
• Attend pre-production meetings required for any scheduled special events.
• Primary support to operate global production events.
• Own the event experiences for the meeting host and attendees.
• Assist management of high-profile events and become a trusted advisor.
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements.
• Produce event reports which highlights the use of space.

• Video/audio conference set-up and support. Best efforts should be made to ensure all suites are connected on time and receiving/transmitting good audio/video.
• Site certification of all new and relocated video conference systems.
• Carry out video conference software updates.
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.

• Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google
• Ability to operate Video conference hardware (Microsoft Teams, Webex, Poly, Logi, etc) and to…