Forward Deployed Engineer, Professional Services

Forward Deployed Engineer, Professional Services

Cloudflare
· United Kingdom, London, United Kingdom

Available Location – UK

Role Summary

As a Forward Deployed Engineer (FDE) at Cloudflare, you will serve as a senior technical expert and advisor for our most strategic and complex customers. This role balances deep technical expertise with hands‑on, onsite engagement, where you will architect solutions, optimise performance, and drive business success by helping customers maximise the value of Cloudflare’s platform. You will collaborate cross‑functionally with Sales, Support, Product, and Engineering to advocate for customer needs and influence our product roadmap.

We are looking for a seasoned technologist who thrives on solving real‑world challenges and acting as a trusted advisor within our customers’ unique environments.

Role Responsibilities

• Serve as a trusted advisor to key enterprise customers, providing strategic recommendations and technical insights to drive success with Cloudflare’s solutions, specifically Workers and Workers AI platforms.
• Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments.
• Diagnose complex technical issues and deliver effective, strategic solutions in close collaboration with support and product teams.
• Manage and navigate complex configurations, utilizing Infrastructure as Code (Terraform) to ensure operational stability for customers.
• Partner with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer insights directly influence the product roadmap and enhance the overall experience.
• Advise customers on industry best practices for security, network optimisation, scalability, and performance tuning tailored to their specific operational needs.
• Stay current with industry trends and evolving Cloudflare solutions to provide forward‑thinking guidance and configuration enhancements.

Role Requirements (Must-Have Skills)

• In Depth Experience in a technical customer‑facing role such as Solutions Architect or Technical Account Manager, ideally within cloud networking, security, or web infrastructure.
• Extensive knowledge of Cloudflare’s Application and Security portfolio (DNS, WAF, DDoS, Bot Management, CDN) and cloud infrastructure.
• Hands‑on experience protecting and securing web applications, APIs, and web services using WAF, DDoS, DNS, and Bot Management tools.
• Proven ability to work with Cloudflare products within Enterprise‑level accounts.
• Exceptional written and verbal communication skills, with the ability to present complex topics effectively to both technical and non‑technical audiences.
• Strong consultative skills with a track record of successfully solving complex technical problems in customer environments.
• Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare’s technology stack.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large‑scale technology company. We’re a highly ambitious, large‑scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo :
Since 2014, we’ve equipped more than 2,400 journalism and civil society organisations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project :
In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter…