Product Solutions Specialist – Customer Experience

• Own the customer-facing product experience for Plan-Apps MMP within the CX function
• Deliver engaging, tailored Plan-Apps MMP demonstrations for different audiences, use cases and customer-journey stages
• Lead discovery workshops alongside the Change Lead
• Uncover customer priorities and translate them into relevant platform use cases
• Shape product messaging and storytelling to communicate customer value
• Keep demo scripts, flows and supporting materials current
• Build and maintain credible demo environments and sandboxes using realistic customer scenarios
• Contribute technical solution-design expertise to proposals
• Partner with Change and Product on technical onboarding planning
• Share prospect and customer insights with Product, Transformation and Enablement

• Strong knowledge of retail media operating models
• Strong product knowledge of Plan-Apps MMP and its practical application
• Excellent presentation, storytelling and communication skills
• Proven experience delivering discovery workshops and technical product demonstrations
• Ability to make technical capabilities clear, relevant and valuable to different customer audiences
• Experience working across the customer journey from pre-sales through to technical onboarding
• Collaborative approach to working with Commercial, Transformation, Product and Engineering teams
• Structured and detail-focused approach to maintaining demo environments and proposal content
• Commercial awareness and a strong focus on outcomes
• Ability to work in a fast-paced, changing environment

Demonstrates expertise in delivering tailored product demonstrations and leading discovery workshops, with a strong focus on customer engagement and technical onboarding. Possesses a deep understanding of retail media operating models and the practical application of Plan-Apps MMP.

• Plan-Apps MMP Product Knowledge
• Retail Media Operating Models
• Technical Product Demonstrations
• Discovery Workshops
• Customer Journey Experience

• Product Messaging
• Technical Solution Design
• Demo Script Maintenance
• Customer Use Case Translation
• Proposal Content Structuring

• Excellent Communication Skills
• Storytelling Ability
• Collaborative Approach
• Detail-Focused
• Commercial Awareness

• Customer Experience
• Change Management
• Technical Onboarding
• Customer Insights

• Demo Environments
• Sandbox Environments