AI Workplace Consultant – Microsoft 365

• Manage Microsoft 365 project delivery, project plans, and reporting
• Ensure risks and dependencies are visible to project leadership
• Align adoption activity with organisational goals in collaboration with IT, HR, communications, and business stakeholders
• Design and run Microsoft 365 and Copilot adoption projects
• Conduct stakeholder mapping and change impact assessments
• Develop communications and champion networks
• Build role-based scenario libraries and use cases connecting Copilot and agent capability to business processes
• Define and track adoption metrics using Microsoft 365 usage analytics, Viva Insights, and Power BI
• Deliver workshops, training sessions, floor-walking, and drop-in clinics
• Produce training collateral, quick-reference guides, prompt libraries, and self-service learning content
• Coach client teams to sustain adoption after engagements
• Translate Microsoft Copilot and Microsoft Purview governance decisions into clear user guidance
• Support responsible AI policies, acceptable-use guidance, and licensing allocation decisions
• Stay current with Microsoft 365, Copilot, and AI developments and feed capabilities into client roadmaps
• Contribute to internal knowledge sharing and reusable adoption assets

• Bachelor's degree in business, IT, communications, or related field
• 5+ years in Microsoft 365 adoption, change management, or digital workplace consulting
• Practical experience delivering Microsoft 365 Copilot adoption or readiness programmes
• Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, One Drive, Exchange Online, and Viva
• Experience designing and delivering training, workshops, and communications for technical and non-technical audiences
• Ability to define, measure, and report adoption metrics using Power BI and Microsoft 365 usage data
• Understanding of AI governance, data protection, and responsible AI practices
• Excellent communication, facilitation, and stakeholder management skills
• Formal change management certification such as Prosci or APMG preferred
• Experience with Microsoft Copilot Studio, Power Platform, and Viva Learning or Viva Engage preferred
• Experience in consulting or professional services preferred
• Microsoft certifications (MS-900, MS-700, MS-102) are a plus

Demonstrates expertise in managing Microsoft 365 project delivery and adoption, with a strong focus on stakeholder engagement, training development, and metrics tracking using Power BI. Proficient in aligning technology initiatives with organizational goals while ensuring compliance with AI governance and responsible practices.

• Microsoft 365 Adoption
• Change Management
• Power BI Metrics Tracking
• Stakeholder Management
• Training Development

• Microsoft 365 Services
• Microsoft Copilot
• Change Impact Assessment
• Adoption Metrics Definition
• Training Delivery
• Workshop Facilitation
• AI Governance Understanding
• Data Protection Knowledge
• Scenario Library Development
• Usage Analytics

• Excellent Communication
• Facilitation Skills
• Coaching Ability
• Collaboration
• Stakeholder Engagement

• Bachelor's Degree
• Change Management Certification
• Microsoft Certifications (MS-900, MS-700, MS-102)

• Digital Workplace Consulting
• Adoption Programmes
• Organizational Goals Alignment
• Client Roadmaps
• Internal Knowledge Sharing

• Microsoft 365
• Power BI
• Viva Insights
• SharePoint Online
• Teams
• One Drive
• Exchange Online
• Viva Learning
• Viva Engage
• Microsoft Copilot Studio