Director of Enterprise Technology Services

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Bauer is on a journey to evolve its approach to Enterprise Technology across the Group. Reliable, secure and modern technology foundations are what make that possible — the network everyone connects through, the infrastructure that keeps critical systems running, the tools that let colleagues raise and resolve issues quickly, and the day-to-day digital workplace experience every employee relies on.

The Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams:
Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands‑on leadership role — the individual will set the direction for each service area and be equally accountable for how well it runs day to day, building a consistent, resilient and well‑governed operating model across all Bauer markets.

Corporate Network

• Own the strategy, architecture and roadmap for Bauer's corporate network, ensuring secure, resilient and performant connectivity across all offices, studios and markets.
• Set standards for network design, segmentation and security in partnership with Information Security, and drive consistency across a historically distributed estate.
• Oversee the strategy for network resilience and disaster recovery planning, minimising business disruption from outages or incidents.

Service Management & Service Desk

• Own the global ITSM strategy — tooling, process and governance — covering incident, problem, change, request and knowledge management.
• Lead the standards for globally aligned Service Desk function, ensuring consistent, high‑quality first‑and‑second‑line support for all colleagues, wherever they are based. Working with local teams to deliver these services to users.
• Embed a strong major incident and problem management discipline, ensuring timely resolution and clear, confident communication during disruption.
• Own the strategy for Bauer's distributed on‑premises infrastructure — servers, storage, data centres and core platforms — balancing reliability, cost and technical currency.
• Drive the evolution of the infrastructure to be much more cloud based, as appropriate.
• Lead infrastructure lifecycle management, patching, capacity planning and backup/disaster recovery, ensuring critical systems are resilient and compliant.
• Identify and lead opportunities to modernise, consolidate or migrate on‑premises estate where it delivers better performance, cost or risk outcomes for the Group through collaboration with Lines of Business and local teams.
• Ensure infrastructure operations meet security, audit and regulatory requirements across all markets.

Digital Workplace

• Own the strategy and roadmap for Bauer's digital workplace, including Microsoft 365 and device management via Intune.
• Lead global strategy for laptop and device provisioning, ensuring colleagues have the right, secure, well‑configured technology from day one whilst considering local needs.
• Drive continuous improvement of the employee technology experience — collaboration tools, endpoint security and self‑service capability.
• Partner with Information Security to ensure device and workplace policies keep pace with evolving risk and compliance requirements.
• Build and lead a high‑performing, globally distributed Technology Services team, setting clear accountabilities and ways of working. WOrking with teams across markets to ensure high service quality for all colleagues.
• Have oversight of the operational budget for these service areas, managing vendor contracts and…