SOC Team Lead

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.

Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centered around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.

We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Methods are experts in delivering secure, resilient cyber and information services – keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks.
The SOC Team Lead drives performance and operational excellence across

Shared Service’s Cyber Services function. Acting as both a technical escalation point and line manager, they support the team in threat analysis, incident response, and security assurance activities. They foster a proactive culture of cyber hygiene and continuous improvement while collaborating across departments to strengthen

Shared Service's security posture. The Team Leader also deputises for the Service Desk Manager during high workload or absence periods.

• Lead cyber service operations with focus on SLA attainment, incident response, and resolution quality

• Linemanage Cyber Analysts, settingobjectivesand supporting individual development plans

• Model desired behaviours that promote collaboration, precision, and accountability

• Share threat intelligence and cyber knowledge with junior colleagues

• Provide training and coaching on cyber operations tooling and security practices

• Contribute to root cause analysis and threat hunting strategies

• Ensure all cyber processes are documented, regularly reviewed, and updated

• Support report production for security metrics, incident trends, and cyber control performance

• Collaborate on service review inputs relating to cyber operations and risk assurance

• Work closely with the Service Desk Manager,Service Delivery Managers,Principal Cyber Analyst,and Technical Architect

• Foster strong relationships with internal stakeholders, customers, and external security partners

• Contribute to development of security playbooks, standard operating procedures, and escalation pathways

• Champion a security-first mindset across
  
  Share Service operations

• Hands-on experience in a cybersecurity or service desk environment

• Knowledge of incident response frameworks, threat detection, and mitigation strategies

• Strong leadership and communication skills with the ability to guide teams in high-pressure scenarios

• Experience working with SIEM, EDR, and vulnerability management platforms

• Understanding of risk-based prioritisation and regulatory compliance considerations

• Willingness to support out-of-hours activities based on threat levels or response needs

• Certifications such as CompTIA Security+, CISSP, or equivalent

• Coaching and mentoring experience within cyber or support teams

• Familiarity with security tooling such as Sentinel, Defender, Splunk, or Crowd Strike

• Experience contributing to GRC (Governance,…