Research Analyst

Research Analyst - 12 Month Fixed Term Employee

London, England, United Kingdom

Position Overview:

The research function within Diligent Market Intelligence is primarily responsible for being subject matter experts on one of the research verticals. These verticals include compensation, governance, activism, voting and risk. Key responsibilities include managing the methodology for data collection; managing outsourcer workflow; quality assurance and liaising closely with Product and Engineering teams.

The Senior Research Analyst serves as a subject-matter expert within a designated research vertical such as governance, compensation, activism, voting, or broader risk domains. This role conducts oversees third-party research workflows and owns the design and continuous refinement of data collection standards, quality controls, and methodology documentation. Findings are translated into clear, actionable insights for clients, while close collaboration with Research Managers, Product, Engineering, and Data Services ensures accurate outputs, regulatory alignment, process improvements, and strong operational reporting.

As a senior team member, the analyst mentors colleagues, reviews deliverables for accuracy and consistency, and brings strong analytical judgment, curiosity, and leadership to advancing both the product and the overall research function.

Key Responsibilities

• Develop, own, and continuously refine the data collection methodology for the assigned vertical, ensuring accuracy, consistency, and alignment with regulatory and product requirements.
• Proactively manage and communicate workload expectations to third-party research providers, ensuring timely, high-quality data delivery.
• Monitor and produce management reporting on daily workflows, identifying trends, bottlenecks, and opportunities for process optimization.
• Train and support third-party providers on methodology, quality standards, and process updates to ensure consistent execution across all research activities.
• Collaborate with Research Management and cross-functional teams to enhance quality controls, introduce automation, and drive continuous improvement within the vertical.

Required Experience/Skills

• 2 - 3 years of experience of conducting research or data analysis, data collection or market intelligence
• Advanced analytical and research skills, with expert knowledge of investigative processes, methodologies, and the use of a wide range of online sources, proprietary databases, and subscription tools
• Strong written and oral communication abilities for preparing, reviewing, and presenting complex investigative and intelligence reports
• Excellent planning, time management, and organizational skills to independently manage and track multiple cases, meet deadlines, and ensure the accuracy and reliability of deliverables
• High attention to detail and a conscientious approach to quality assurance, ensuring all work adheres to established guidelines and standards
• Proactive problem-solving and team collaboration, demonstrated by supporting the adoption of new processes or products, assisting with team queries, and continuously contributing to the team’s success

Preferred Experience/Skills

• Additional European or Korean or Japanese language skills preferred.
• Mastery of Microsoft Office, Excel in particular.
• Prior experience with using SQL and running queries.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.

The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

• Creativity is ingrained in our culture. We are innovative…