Senior Solution Architect - Sales & Marketing

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.

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As part of WPP’s multi-year Enterprise Technology transformation, the Global CRM Programme is a critical capability driving improved client engagement, commercial visibility, and data-led growth.

We are consolidating multiple legacy CRM platforms into a single, enterprise-wide Microsoft Dynamics solution—introducing significant technical complexity and a clear need for strong architectural leadership.

We are therefore hiring a Senior Solution Architect to:

Define the end-to-end technical architecture for WPP’s global CRM platform

Ensure the solution is scalable, secure, high-performing, and maintainable

Translate complex business requirements into robust, future-proof designs

Enable the successful consolidation of diverse legacy CRM solutions across agencies

As Senior Solution Architect, you will be accountable for designing the technical blueprint of WPP’s enterprise-wide Microsoft Dynamics CRM platform. You will ensure alignment with WPP’s broader enterprise architecture and apply best practice across Dynamics 365. Working closely with business, functional, and technology teams, you will help shape a cohesive, integrated platform that balances global consistency with local flexibility—providing a strong and sustainable foundation for WPP’s agencies, markets, and clients.

What you'll be doing:

Lead the end-to-end architecture and technical design of the global Microsoft Dynamics 365 CRM platform, ensuring alignment with enterprise architecture and the CRM roadmap

Define technical standards, design patterns, and specifications across customisation, configuration, extensions, and integrations

Translate complex business requirements into scalable, secure, and high-performing solutions within the Dynamics ecosystem

Partner with the Global CRM Systems & Data Integration Lead to establish integration patterns across key enterprise systems (e.g. finance, marketing, identity, analytics)
Oversee the design of data migration from multiple legacy CRM platforms, ensuring integrity, consistency, and quality

Provide technical leadership and guidance to development teams, system integrators, and external partners throughout delivery

Evaluate and recommend Dynamics 365 capabilities, add-ons, and Azure services aligned to programme objectives

Ensure the solution meets security, performance, scalability, and maintainability standards

Identify and mitigate technical risks, dependencies, and constraints across the architecture

Contribute to Design Authority and Programme Board discussions, clearly articulating and defending architectural decisions

Support release planning and market on-boarding by ensuring technical readiness, stability, and resilience

What you'll need:

Proven experience as a Solution Architect delivering large-scale, global CRM transformation programmes

Deep expertise in designing and implementing Microsoft Dynamics 365 solutions (Sales, Service, and Marketing modules preferred)
St…