Manager, Digital Learning; Systems

Position: Manager, Digital Learning (Systems)
General Information

Job Title

Manager, Digital Learning (Systems)

Job

108984

Work Areas

Talent & Human Resources

Employment Type

Permanent Full-Time

Location(s)

London

Description & Requirements
WHAT MAKES BAIN A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance.

They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Position Summary Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning.

We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences. The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers.

The role requires leading and coaching other team members in order to achieve strategic results. Key responsibilities

Develop, configure and administer learning systems, coordinate technology integration and system upgrades Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmap

Plan, test and implement system updates

Oversee integrations and connectors with AI platforms and Bain systems

Oversee quality checks, test plans, support processes and learner support

Serve as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionality

Review upcoming product updates from the LMS supplier and identify potential backlog items that may be Manage vendor relationships with external systems and content providers

Conduct regular account health meetings, business reviews

Stay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirements

Troubleshoot issues, review product upgrades and new features, and engage in contract renewals

Lead other team members

Coach team members to achieve productivity and successful personal growth and development

Align individual team member goals to strategic objectives

Program manage and coordinate technology initiatives within learning ecosystem Work in an agile environment to ensure product backlog items are tracked and updated in Trello boards

Lead project management activities, providing timely and accurate information to team members and stakeholders

Maintain plans, records, spreadsheets, trackers and databases

Create high-quality, accurate documentation, including meeting minutes

Manage and drive data analysis within the coordination team and communicate to stakeholders

Anticipate risks, resolve issues and initiate corrective action as appropriate

Communicat…