Senior Data Scientist

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready

to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity? The Research, Analytics & Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data - both big and small -  to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value.

If you get excited about asking the right questions, exploring patterns in data and turning insights into action, this role is for you..Data Scientists in RAD partner with teams across R&D to help Fin make sense of our users, our products and our business, using metrics, data and analysis. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.

What will I be doing? You’ll partner with product teams to help them identify important questions and answer those questions with data

You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities

You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.

You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.

You’ll influence our product roadmap and product strategy through exploratory analysis and quantitative research

Increasingly, you will also:

Use AI-assisted tools (e.g. Claude Code, Cursor) to accelerate analysis, coding and insight generation

Identify opportunities to automate your own workflows and reduce time spent on repetitive tasks

Build scalable data products (dashboards, models, internal tools) that enable stakeholders to self-serve insights

Help teams interact more directly with data (e.g. through better abstractions, semantic layers, or AI-powered interfaces)
Raise the bar for how AI is used within RAD- sharing patterns, workflows and best practices

Craft clear, compelling data stories and communicate recommendations across R&D and the broader company

Contribute to and shape core RAD foundations, improving how the team operates

What skills do I need? 5 + years experience working with data to solve problems and drive evidence-based decisions

Strong SQL skills and solid grounding in statistics

Experience working closely with product teams

Proven track…