Information Technology Support Specialist

ABOUT FINSIGHT

FINSIGHT() creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in Miami, London, Singapore, Kyiv and Hong Kong.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

We are expanding our presence in London and are eager to continue building a great team. As an Information Technology Support Specialist, you will serve a dual function: owning local IT operations and acting as our London Info Sec champion, and delivering best-in-class client service across our Virtual Data Room & Market Data products. You will work closely with clients and multiple internal business segments including operations, finance, development, and sales - and will partner with our NYC-based Global IT and Info Sec teams to keep the London office secure, compliant, and running smoothly.

This is a hands-on role: you will physically configure and maintain the office's Mac and Windows fleet, set up hardware for new starters, and own the London asset inventory and access management end to end.

• End-to-End Asset Lifecycle: Own the full lifecycle of all London IT hardware; including procurement, troubleshooting, MDM enrollment, physical asset tagging, maintaining an accurate asset register, and secure decommissioning and/or resetting.
• Onboarding Excellence: Partner with Global IT to ensure "Day 1" readiness for all new London-based associates, including hands-on setup of Mac and Windows laptops, docks, monitors, and peripherals.
• Vendor Relations: Manage UK-based electronics vendors to ensure global hardware standards and cost-efficiency.

• Local Security Oversight: Act as the primary London contact for global Info Sec policies, ensuring the office stays compliant with security frameworks.
• Access & Office Control: Manage physical security by issuing access fobs, maintaining visitor logs, and performing regular access audits.
• NYC & Global
  
  Collaboration:
  
  Partner with the NYC Info Sec team to execute local security goals and assist with UK/EU-specific data privacy requirements.

• Product Support Specialist: Deliver high-touch support for Virtual Data Room (VDR) and Market Data products via phone, email, and chat.
• Technical Troubleshooting: Resolve complex software issues by liaising between clients and internal engineering teams.
• Stakeholder Communication: Ensure clear, timely updates to clients and internal leadership during technical escalations.

• IT asset management and procurement best practices across a global organization
• Fundamentals of Info Sec, physical security, and UK/EU data privacy compliance
• How to deliver exceptional service consistently, both internally across several business segments and externally to clients within the global financial industry
• How to identify, report, and resolve software issues in a live production environment while collaborating with technical and development teams
• Strong time management practices
• Clear and concise written and verbal communication
• Basics of capital markets (i.e., "Wall Street")

• Demonstrable hands-on experience configuring, managing, and supporting both macOS and Windows devices is required. This can come from a professional IT role or from significant personal experience (e.g., home labs, personal builds, managing devices for family, friends, or a side project). What matters is that you've genuinely done the work.
• Demonstrated experience with IT asset management and hardware procurement is required; including building or maintaining an asset register, tracking devices through their lifecycle, and setting up hardware, is required.
• Proficiency in locating, analyzing, and verifying information using advanced online research techniques.
• Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs, and delivering thoughtful, timely responses, are preferred.

• Demonstrated critical…