Customer Lead

CUBE are a global Reg Tech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and ever changing world of compliance for our clients.

CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.

You will be responsible for managing and developing the relationship with one or more of CUBEs customers, who are top tier banks. You'll be the interface between the customer(s) and CUBE across the entire relationship. You will collaborate closely with teams across the organisation (e.g. Client, Intelligence & Analytics, Technology and Operations) in order to provide a consistently high level of service to our clients.

• Build relationships with CUBE’s customers, managing day‑to‑day interactions. Help drive increased engagement between the clients and CUBE, ensuring clients are satisfied with the services they receive, we deliver desired outcomes and to improve upon any areas of dissatisfaction.
• Lead and own CUBE’s end‑to‑end implementation projects from initial customer engagement, statements of work, project tracking and exceptional delivery.
• Lead customer facing meetings to present project status updates, demonstrate platform functionality and build strong relationships with customers.
• Ensure unrivaled customer service and retention, by exceeding expectation and proactively managing any issues arising during the relationship.
• Present and Lead customer meetings (on and off site, as required).
• Support effective transition to Business As Usual (BAU).
• Work closely with internal functions to ensure legal, financial and technical requirements are fully satisfied and approved for each customer engagement.
• Maintain existing and develop new relationships with partners as necessary to ensure customers receive a high quality, aligned service proposition.
• Perform UAT testing of customer releases, as required.
• Be the voice of the client. Gather their requirements and feedback and communicate this to the internal teams to influence the continued development of the product offering, acting as an advocate for the customers
• Constantly improve your industry knowledge through webinars / events / readings.

• Project management and delivery of change and technology transformation within the financial sector; in particular, regulatory-driven initiatives.
• Demonstrable experience of first‑class client focus, relationship building, problem solving and teamwork.
• Exposure to Risk and Compliance based implementation projects.
• Strong understanding of large‑scale programme delivery (Agile, Dev Ops, waterfall) – SCRUM qualifications would be beneficial.
• Experience of using agile delivery tools such as JIRA, etc
• Understanding of digital transformation and capable of conveying key concepts and principles to your team and clients at multiple levels of seniority.
• Ability to facilitate workshops and eliciting business requirements with minimal supervision.
• Understanding of how to ope rationalise new operating models, technology and processes for the financial services sector.
• Prior experience working in consulting firms and /or technology vendors within financial services would be a distinct advantage.
• Understanding of financial services regulations (e.g. MIFID II and FRTB. SFTR, EMIR, Dodd Frank, CSDR, etc) would be desirable.
• Organised and passionate about building and delivering customer‑centric propositions.
• Ability to manage multiple stakeholder communities with varying levels of experience.
• Ability to lead teams and…