RevOps Systems & Integration Lead

Totara is a global learning platform trusted by more than 1,500 organisations and 21 million users worldwide. We help organisations build workforce readiness through flexible learning, compliance, and talent development solutions designed for complex and highly regulated environments across both the public and private sectors.

The Rev Ops Systems & Integration Lead owns how data moves across Totara's commercial stack. Accountability for this is currently fragmented:
Hub Spot has an owner, other tools do not, and data is often corrected downstream rather than t rework grows as the business grows. This role creates a single accountable owner for the data layer, making data trustworthy, documented, native-first and reportable end to end, with the least complexity that works.

The role sits within Revenue Operations and works across Finance, Commercial, Customer Delivery and Product. It owns Syncari, the integration and data layer, and sets the cross-system data standards that other system owners work to. It also takes technical ownership of commercial tools that currently lack an internal owner, starting with Sage and Project Works.

The role does not administer Hub Spot, which has an existing owner, and does not build BI reports, which are produced by others. It owns the modelled data those reports sit on, and it sets the data standards Hub Spot must meet as the primary source, agreed with the Hub Spot owner.

The guiding principle is to fix defects at source rather than downstream. Syncari rules are the fallback, not the default, and a system that nobody understands is treated as a defect. To make that work, the role carries a mandate, backed by the Global Director, Revenue Operations, to require changes in source systems owned by others.

• Own Syncari administration and the rules governing what data flows where
• Own cross-system data standards: format, mapping, deduplication and conflict handling
• Define, implement and document account hierarchy and parent-child mapping rules, aiming for one clear rule set rather than a growing list of per-case exceptions
• Build deduplication and cleansing controls source first, working upstream with system owners. Add rules in Syncari only where source-side control is not feasible
• Connect Athena (product usage data) into Syncari and ensure it flows into Power BI and Hub Spot in the correct format, with conflicts handled
• Within the first 30 to 60 days, review the Syncari roadmap and integration backlog and propose the approach and priority order for outstanding integration work, including Athena and Project Works, for confirmation by the Global Director, Revenue Operations, and CFO before implementation begins

• Own the modelled data layer feeding Power BI, structuring data so that key business reporting is simple and reliable
• Ensure CRM, finance, project and product usage data reconcile across systems
• Note:
  
  this is data modelling, not report building. Report building is done by others; this role owns the modelled data underneath

• Act as technical owner for commercial tools that lack an internal owner, initially Sage
• Provide system knowledge, first-line support and vendor liaison for Project Works (our resource planning tool)
• Systematise routine administration so that it can be minimised or delegated over time, rather than growing
• Work with IT on access, security and compliance, and ensure changes are controlled and tested

• Document the systems and the data flows, kept simple enough for non-specialists to follow
• Make clear to each system administrator what…