IT Support Engineer

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the Procure Tech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9

Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

Candex is looking for an adaptable and quick-learning IT Support Engineer to join our global IT team. This role involves delivering technical support across our various global offices, managing local and remote IT infrastructures, and ensuring efficient tool and system utilization. The ideal candidate possesses a robust IT foundation, embraces various technologies, and has an inherent passion for continuous learning. In close collaboration with all departments you'll contribute to the operational success of technology solutions that fuel our growth.

This is a remote role that will require periodic on-site visits to our London, UK office.

• Oversee day-to-day IT operations, including hardware, software, and network troubleshooting, support, and maintenance

• Develop documentation and user training materials on software and tools

• Establish scalable employee lifecycle management processes, ensuring seamless and compliant operations

• Develop and execute IT policies and procedures that enhance data security, system integrity, and availability

• Enforce compliance with ISO
  27001 or other information security standards

• Permissions and licenses management across company apps

• Manage and maintain hardware inventory, orders, and external vendor relationships

• Package and distribute software packages across various operating systems

• 3+ years of relevant experience in a similar role

• Exceptional communication and interpersonal skills, facilitating effective collaboration across all organizational levels

• Proficient troubleshooting skills for both hardware and software, with the ability to address simple user problems and complex technical issues methodically

• Thorough understanding of various operating systems, including Windows, macOS, Android, iOS and various IoT systems

• Experience with MDM/MAM solutions such as Intune and Google MDM

• Basic coding or scripting skills in any language that you are proficient with

• Familiarity with enrollment processes for BYOD and company-owned devices

• Familiarity with Zero Trust Security Model principal, architecture and solutions

• Proficiency with managing RBAC federated authentication protocols (SAML/OAuth/OpenID) and provisioning specs (SCIM)

• Exposure to server and public cloud architecture (AWS/GCP/Azure) is an advantage

• We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.

• Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.

• Parental Leave – Take meaningful time to bond with your growing family.

• Flexible Work Environment – Balance life and work with adaptable schedules.

• Global Team + Mindset – Join a diverse,…