Consultant; CRM

Consultant (CRM)

Private Markets | Professional Services | London (Hybrid)

Drive CRM transformation for leading Private Capital firms

Are you passionate about helping clients transform the way they manage relationships, data and business processes?

At Holland Mountain, our Consultants work with some of the world's leading Private Capital firms to deliver CRM and business transformation programmes that improve efficiency, strengthen data quality and enable better decision‑making.

As part of our Professional Services team, you'll take ownership of CRM implementation projects, partner with senior stakeholders and help clients successfully adopt technology that delivers measurable business value.

We're a global leader in consulting and data solutions for the Private Markets industry. Since 2009, we've partnered with Private Capital managers to deliver smarter analytics, operational excellence and lasting value through our award‑winning ATLAS data platform.

• Best Advisory / Consultancy
• Best Technology for Data

Trusted, respected and growing fast.

As a Consultant (CRM), you'll play a leading role in delivering CRM and business transformation projects from discovery through to production deployment. Working closely with clients and internal teams, you'll ensure successful implementations that meet business objectives and deliver lasting value.

You will:

• Lead CRM implementation projects and work streams from requirements gathering through to configuration, testing, deployment and post-go-live support.
• Support the implementation and optimisation of CRM platforms such as Deal Cloud, Salesforce or similar enterprise systems.
• Work with senior business stakeholders to understand business processes, gather requirements and translate these into functional solutions.
• Conduct business analysis, identify process improvements and solve complex operational and systems challenges.
• Facilitate workshops, document business and functional requirements and ensure alignment between business needs and technical delivery.
• Configure CRM platforms and support data migration, User Acceptance Testing (UAT), training and Production releases.
• Build trusted client relationships, managing expectations throughout implementation and change programmes.
• Independently manage projects or work streams, taking ownership of timelines, risks, deliverables and successful outcomes.
• Support wider operational transformation and technology-enabled change initiatives across Private Markets clients.
• Collaborate with technical teams, data specialists and client stakeholders to ensure high‑quality project delivery.
• Identify opportunities to enhance client value and contribute to future consulting engagements.
• Contribute to internal best practice, knowledge sharing and Consultant-led initiatives across Holland Mountain.

This role is ideal for someone who enjoys combining consulting, business analysis and technology delivery while working directly with clients on high‑profile CRM transformation programmes.

We're looking for someone who has experience delivering CRM and business transformation projects within a consulting or professional services environment.

Ideally, you'll have:

• Experience supporting or delivering CRM implementations using platforms such as Deal Cloud, Salesforce or similar.
• Strong business analysis and problem‑solving skills, particularly within CRM, data or enterprise systems environments.
• Experience gathering requirements, documenting business processes and translating business needs into system solutions.
• Experience supporting CRM configuration, data migration, User Acceptance Testing (UAT) and Production deployment.
• Experience…