Information Technology Support Analyst
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-18
Listing for:
La Fosse
Full Time
position Listed on 2026-09-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Up to £35,000 + Bonus + Excellent Benefits
Are you a customer-focused 1st/2nd Line IT Support Engineer looking for a varied role within a fast-paced global organisation?
Join a leading business within the sports, entertainment and creative sector, supporting 3,500+ users across multiple international locations.
You'll provide high-quality technical support across Windows, Mac, Microsoft 365 and cloud technologies, with plenty of opportunity to develop your skills.
What You'll Be Doing:- Provide 1st and 2nd line support across hardware, software and networking.
- Manage incidents and service requests through an ITSM platform.
- Support Microsoft 365 and Active Directory administration.
- Provision and support Windows, Mac, iPhone and Android devices.
- Troubleshoot connectivity, remote access and user issues.
- Support onboarding, offboarding and hardware deployment projects.
- Liaise with third-party suppliers and escal… complex issues when required.
- Deliver excellent support to both office-based and remote users.
- Proven 1st/2nd line IT support experience.
- Strong Windows and Mac support experience.
- Microsoft 365 and Active Directory knowledge.
- Experience with ITSM/ticketing systems.
- Good hardware, software and network troubleshooting skills.
- Excellent communication and customer service skills.
- Diverse Windows & Mac technology estate
- Strong progression and development opportunities
- Discretionary bonus + annual salary reviews
- 25 days holiday + bank holidays
- Private healthcare, life assurance & income protection
- Enhanced Christmas shutdown
- Summer Friday early finishes
- Flexible benefits and a collaborative team culture
If you're an ambitious 1st/2nd Line IT Support Engineer who combines strong technical troubleshooting with exceptional customer service, this is a great opportunity to join a genuinely exciting global organisation.
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