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Data Center IT Operations Manager/Senior IT Operations Engineer
Job in
London, Greater London, W1B, England, UK
Listed on 2026-09-18
Listing for:
Alibaba Cloud
Full Time
position Listed on 2026-09-18
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
- IT Operations & Availability:
Lead the end-to-end Operation&Maintenance of server hardware and network equipment. Develop and execute high-impact O&M strategies to ensure maximum system stability and meet all SLA-defined performance metrics. - Incident &
Risk Management:
Establish robust mechanisms to identify technical risks early. Oversee emergency response plans to minimize downtime and ensure rapid "root cause" resolution for critical server and network issues. - Process Standardization:
Define and optimize IT Service Management (ITSM) workflows. Ensure all work orders, hardware repairs, and risk closures are documented and executed with precision and compliance. - Technical Support and Innovation:
Introduce and leverage IT tools to automate routine tasks and improve troubleshooting efficiency. Provide technical guidance to resolve complex onsite hardware or connectivity challenges. - Strategic Vendor Management:
Lead and manage an outsourced team, taking ownership of the recruitment process, performance evaluation, and training programs to build a high-performing and continuously growing workforce. - Stakeholder Coordination:
Act as the primary liaison between cross-functional teams and external partners. Coordinate resources effectively to mitigate operational risks and support large-scale business deployments.
- Bachelor's degree in IT, computer science or other relevant domain.
- Minimum 3 years of leadership experience in IT Operations management, specifically focused on server and network hardware. Prior experience in a large-scale data center environment is highly preferred；
- Deep knowledge of server architecture, network infrastructure, and IT service delivery principles. Familiar with ITSM (IT Service Management) frameworks.
- Proven track record of meeting or exceeding rigorous uptime and repair-time SLAs in a fast-paced, high-intensity environment.
- Demonstrated ability to manage tech teams and coordinate multi-party resources to deliver complex projects on schedule.
- Exceptional communication and emergency-handling skills. Proactive, highly responsible, and able to maintain composure during critical system outages.
- Fluency in English and Mandarin Chinese is highly preferred.
- This is an onsite position requiring physical presence at the facility during business days
Position Requirements
10+ Years
work experience
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