Photocopier​/MFD Field Service Engineer - North

Role:
Photocopier Field Service Engineer

Location:

North London / North West London / North East London

Join a leading provider of IT, communications, and managed document solutions, renowned for delivering exceptional technical support to a prestigious client base across the London. This is an exciting opportunity for a skilled Field Service Engineer to contribute to service excellence and customer satisfaction in a dynamic, team-oriented environment.

As a Field Service Engineer, you'll be responsible for delivering professional, efficient support for MFDs and photocopiers. You'll work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships.

• Provide on-site technical support within agreed SLA time frames
• Diagnose and resolve hardware and software faults efficiently
• Perform routine servicing, updates, and equipment modifications
• Support installation and configuration of devices
• Maintain accurate service call logs and documentation
• Identify and report recurring faults for proactive resolution
• Share technical knowledge and support team development
• Manage boot stock and site inventory effectively
• Deliver outstanding customer service and build rapport with key accounts
• Cover for colleagues during absences or peak demand periods
• Attend manufacturer training to stay current with product developments

• Proven experience in field-based support for MFDs, photocopiers, or print solutions
• Strong fault-finding and problem-solving skills
• Excellent communication and interpersonal abilities
• Customer-focused with a commitment to service excellence
• Organised, proactive, and able to work independently or as part of a team

• Up to £36,500 +
• 10% bonus

• Company Car
• Mobile Phone
• Laptop
• Pension Scheme
• Healthcare
• 26 Days Holiday + Bank Holidays
• Ongoing Manufacturer Training