Dynamics 365 Application Support Analyst

Dynamics 365 Support Analyst (CE & Supply Chain Management)

I’m currently working with a Not-for-Profit organisation in SW London who are looking to hire a Dynamics 365 Support Analyst to support and enhance their enterprise platform, working specifically across Supply Chain Management and elements of CE - NOT FINANCE.

This is a hybrid role (2 days on-site) in South West / West London, offering the chance to work across a mission-driven environment where technology directly supports impactful services.

• Provide 2nd line support across D365 Supply Chain Management (F&SCM) (core focus), alongside CE and Power Platform
• Troubleshoot system/data issues and manage users, roles, and security
• Monitor integrations, batch jobs, and workflows to ensure system stability
• Support small changes, enhancements, and continuous improvement initiatives
• Assist with release cycles, testing, and environment management
• Collaborate with internal teams and third-party partners

• Proven experience supporting D365 SCM in a functional capacity
• Strong understanding of finance / operational business processes
• Experience with configuration, support, and incident resolution
• Exposure to CE or Power Platform (desirable)
• Familiarity with ITIL environments

You’ll be joining a collaborative team supporting a critical Dynamics 365 estate that underpins key organisational functions.

Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.