ServiceNow HRSD Business Analyst; Consultant

About Capgemini Invent

Capgemini Invent is a transformation consultancy that blends strategy, creativity and science to deliver data‑validated, technology‑driven solutions for clients.

We are looking for a Service Now HR Business Analyst consultant to join our growing Employee Experience and HR practice. You will support the design and delivery of HR Service Delivery solutions on the Service Now platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.

As a non‑hands‑on configuration or development consultant, your focus will be on translating business needs into requirements, user stories, process designs and functional outcomes. This role offers growth in Service Now, HR transformation and consulting skills, paving a path into more senior advisory responsibilities.

• HR process and requirements analysis – support analysis and documentation of business requirements for Service Now HRSD solutions, work with HR teams and senior consultants to understand existing processes, pain points and improvement opportunities, assist with current‑state and future‑state HR process mapping, and translate agreed business requirements into clear user stories, acceptance criteria, functional notes and process documentation.
• Service Now implementation delivery support – support the delivery of platform capabilities and features, work with technical teams to ensure requirements are understood, tracked and delivered, support customer workshops, playback sessions, requirements validation activities and follow‑up actions, and contribute to workflow diagrams, functional designs, testing inputs and business process documentation while collaborating with architects, senior consultants, developers, testers and change teams.
• Customer and delivery team interface – act as a developing technology consultant, help customer stakeholders and delivery teams understand requirements, decisions, actions and next steps, and support engagement with Service Now representatives and ecosystem partners when required.
• Business development – support responses to RFPs and RFIs by contributing research, case study inputs, solution notes and proposal content, and assist with proposal preparation and client presentation materials.

• Opportunity to develop your skills within a globally recognised HR transformation organisation.
• Clear pathway into senior Service Now HRSD business analysis, solution advisory and customer‑facing consulting roles.
• Work within Capgemini’s strong Service Now ecosystem and partnerships.
• Exposure to global deals and opportunities across the full sales‑to‑delivery lifecycle.

• Service Now certifications or training relevant to the role, ideally including Service Now Certified System Administrator or a willingness to achieve it within an agreed timeframe.
• Service Now HRSD experience or HR transformation experience, with CIS HRSD in progress or a clear commitment to work towards certification.
• Proven experience via exposure to at least one large Service Now implementation or enhancement project, or experience supporting HR process improvement, HR service delivery, employee experience or digital HR initiatives.
• Good understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.
• Knowledge of Service Now HRSD capabilities such as HR case management, employee service centre, HR knowledge management, HR service catalogue, employee journeys, workbooks and flows.
• Developing understanding of how HR connects with other business functions such as IT, procurement and finance.
• Interest in learning how to articulate and demonstrate Service Now…