Business Analyst

This is a fantastic opportunity for a proactive Business Analyst who thrives in a structured yet fast-paced environment. You’ll play a key role in ensuring new services are fully ready for launch by capturing requirements, documenting operational impacts, and coordinating all readiness deliverables.

Job Title: Business Analyst

Job Type: Contract

Rate: up to £425/day (outside IR35)

Working arrangement: Hybrid - 2-3 days on-site per week

Office

Location:

Central London

• Capture and document business, service, and non-functional requirements
• Produce process flows, workflows, stakeholder maps, and impact assessments
• Facilitate workshops with subject matter experts, suppliers, and operational teams
• Document RACIs, SLAs/XLAs, support models, service boundaries, and catalogue item workflows
• Define service models for incident, major incident, problem, change, release, and access management
• Develop BAU handover documentation, including Known Errors, Knowledge Articles, and runbooks
• Capture monitoring/alerting needs, service hours, uptime targets, and recovery expectations
• Support supplier onboarding/offboarding and coordination of security, data protection, risk, and architecture inputs
• Pull everything together into a comprehensive, structured service design and readiness package
• Maintain risks, issues, and actions; assign owners, track mitigation, and elevate where needed.

• Solid background in Business Analysis with experience in
  Service Readiness, or Service Transition
• Strong experience in documentation, workshop facilitation, and producing clear, structured deliverables (process flows, impact assessments, SLAs, support models, etc.)
• Good understanding of ITIL principles
• Hands-on experience with Service Now
• Proven ability to coordinate multiple parallel work streams and engage effectively with diverse stakeholder groups.