HR ServiceNow Functional Project Lead; Servicenow HRSD

HR Service Now Platform Functional Project Lead

Duration: 12 months FTC

Location:

EMEA

The HR Service Now Platform Project Lead will be responsible for delivering on initiatives across a multi year transformation programme.

The role reports to the Global Tower Lead, People Case Solutions, and partners strongly with the Project Work streams, Regional People Operations Teams, and Enterprise Platform Teams, including Digital & Technology.

The role is responsible for partnering and delivering items related to a multi-year Global HR Transformation Programme to align People Processes and Systems. The role will focus on delivering changes required to enable the global alignment and associated improvemenst across People Case Solution. The role will collaborate with other People Process Towers and People Services Teams to identify process gaps and opportunities to simplify and enhance the employee experiences when using Service Now (Case Management and Knowledge).

The role will focus on the following products:
Service Now HR Service Delivery, Knowledge Management, Employee Service Centre and related integrations.

• Responsible for providing guidance and direction to project and people teams for new initiatives across platform including case, portal and knowledge solutions and following through to implementation and Hypercare
• Ensuring full gathering of requirements for enhanced functionality, procedures/protocols, process and workflows, approver levels and decision points
• Own and manage the development of test scripts and UAT across the programme
• Combines experience and a critical eye to review and analyze existing processes, identifying bottlenecks, along with making recommendations for process and product improvements to deliver world class employee experience.
• Follows the global CBRE global standards to document new processes and workflows and to problem solve through existing process and product challenges.
• Works with internal stakeholders to assess and identify areas of improvement within their tower process and product landscape, ensuring all product and process initiatives are consistent with governance standards and are aligned with D&T, Finance, Audit, SOX, Data Governance, other corporate functions, and statutory requirements.
• Has a solid technical understanding of the products within their tower, maintains and coordinates on Internal Platform documentation and business SOP documents as required.
• Leverages design, documentation, and implementation techniques to deliver world-class process solutions, including business requirements, testing, documentation, and production migration protocols.
• Maintains the Platform workstack in accordance with Platform governance standards and provides regular and frequent status updates to their Tower Leader / Stakeholders of the progress on all initiatives they are working on.
• Escalates any follow-up and more in-depth discussions with secondary stakeholders, process and platform users where required.
• Identifies training documentation needs, documents as required, and communicates to Platform support team and other stakeholders.

• Hands on experience with People Systems and Processes which must include Service Now.
• Bachelor's degree (BA/BS) in People, IT, or a related field of study preferred with a minimum of 3-5 years' experience.
• Experience with functionality design requirements and implementation best practices.
• Experience guiding initiatives and stakeholders though change and process improvement.
• Experience and qualifications in Process Mapping, Continuous Improvement, Lean, Six Sigma and Solution Design principles preferred but not essential.
• Stakeholder and Project Management experience.
• Expertise in thinking critically to…