ServiceNow Platform Integration SME
Listed on 2026-09-18
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Job Title:
Service Now Platform Integration SME
Location:
London
AMS is the world’s leading provider of Talent Acquisition and Management Services. Our Contingent Workforce Solutions (CWS) service, partner with Deutsche Bank to support contingent recruitment processes.
On behalf of Deutsche Bank, we are looking for a Service Now Platform Integration SME for a 6 month contract based in London. (Hybrid Working)
Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific.
‘Together we’re sharing new perspectives and transforming what it means to be a bank.’
Key responsibilities:- Act as the EUC Security & Compliance owner for Service Now transformation, integration and platform-readiness activities.
- Maintain an integration inventory covering legacy dbService
Now, internal systems, asset and CMDB sources, endpoint tools, reporting platforms and third parties. - Capture and govern business, control, reporting, data and workflow requirements through design, build, test and implementation.
- Map legacy capabilities to the target platform, identify gaps and dependencies, and ensure critical functionality is retained or replaced.
- Define acceptance criteria, coordinate UAT, govern defects and provide EUC readiness recommendations for releases and migration.
- Drive workflow simplification, automation, reporting improvements and a prioritised future-enhancement backlog.
- Maintain decision logs, traceability, risk and dependency records, and audit-ready evidence for platform governance.
- Strong Service Now platform, integration and transformation experience.
- Knowledge of HAM, CSDM, ITAM, CMDB, workflows, data and reporting design.
- Data analytics & reporting.
- Experience of SAM within Service Now.
- Experience managing complex internal, legacy and third-party integrations.
- Strong requirements, process-mapping, traceability, UAT and defect-governance capability.
- Experience representing business and control requirements in large transformation programmes.
Deutsche Bank’s values define the working environment they strive to create – diverse, supportive and welcoming of different views. They embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. They build talented and diverse teams to drive business results and encourage their people to develop to their full potential.
The Bank promotes good working relationships and encourage high standards of conduct and work performance. They welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
This client will only accept workers operating via a PAYE engagement model.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
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