3rd line Engineer

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Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a 3rd line Engineer to join Wanstor’s highly experienced and driven team – playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.

Department: Proactive Services

Location: Wanstor London

Be the face of Wanstor, acting as a trusted advisor and brand ambassador. Build strong client relationships and clearly explain how tailored IT solutions deliver real business value. Leads on security practices aligned to Cyber Essentials standards and works on proactive engineering to keep client technology one step ahead.

• Primary Responsibilities:
  
  Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
• Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
• Technical Support – Service Desk Escalation, mentoring and training more junior staff

• Proactive Engineering – Engage with customers to understand requirements and provide pre-emptive technical solutions to meet business needs, mitigating risks to infrastructure
• Project Engineering – Implementing technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office
  365, MFA, and associated security services
• IT Management – provide strategic management and leadership for the customer to deliver on technical and business objectives
• 3rd line support escalation – including service desk and on-site support
• Taking ownership and driving forward assigned support tickets escalated from the service desk

• Broad technical experience including Windows Server, VMWare, Exchange, Office
  365, SQL, Azure, Active Directory
• Knowledge of networking (LAN, WAN, VPN, Firewall, routers), colocation and hybrid environments
• Analytical thinking, root-cause analysis, and the ability to understand system architecture
• Research and critical thinking to provide detailed analysis
• Effective verbal and written communication, and the ability to build collaborative relationships
• Ability to work autonomously and as part of a team with strong time management and prioritisation
• Creative problem solving and initiative
• Background in managed services and IT support is advantageous

• Generous Time Off: 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays
• Continuous Learning: Regular lunch and learn sessions
• Personal Development: 5 paid days annually to pursue new skills
• Volunteer Opportunities: 2 paid volunteer days each year
• Team Spirit: Friendly team with social events throughout the year

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting