Technical Account Manager - Vice President

Job Title:

Technical Account Manager

Corporate

Title:

Vice President

Department:
Instinet Technology Services

Location:

London

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions:
Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking. Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit

Instinet, a subsidiary of Nomura, is a leading global electronic trading platform that offers innovative solutions to institutional clients. With a team of experienced professionals, Instinet provides clients with customized trading strategies and access to liquidity across multiple asset classes. The platform's cutting-edge technology and commitment to client satisfaction have made it a valuable partner for clients looking to optimize their trading performance.

Instinet's mission is to continue driving growth and success in the electronic trading space through its focus on technology, innovation, and client service.

As the execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage and software services to clients in over 65 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance.

Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit

You will be responsible for providing an entry point to comprehensive product support for external clients of Instinet’s flagship Order / Execution Management System, Newport. The Technical Account Manager will be required to facilitate the successful deployment of Newport to new clients and maintain ongoing high-level real-time support, which will be key to building and maintaining successful relationships with our clients.

• Serve as the dedicated relationship manager and primary point of contact for assigned client accounts, ensuring comprehensive coverage and exceptional service delivery
• Provide backup support to all ITS EMEA clients during team absences, maintaining continuity of service across the region
• You will primarily be responsible for supporting ITS clients based in the EMEA region, but will be expected to organise and communicate effectively with ITS personnel in other regions to ensure seamless global support is made available.
• You will be required to respond quickly and manage communications with clients on sensitive issues, in some cases within timescales prescribed by specific SLAs.
• You will need to be familiar with all aspects of Newport and its supporting infrastructure and ensure your knowledge is maintained as the product evolves. The objective is to be a trusted resource for clients.
• You will need to provide effective guidance and training to new users on how to use and configure the application.
• You will need to interpret the effects of new releases, communicate informative updates to clients, and feedback any new functionality requests to the global product team.
• You will be expected to have a strong understanding of the workflows employed by your clients and ensure they receive a consistent level of service when you are unavailable.
• You will be responsible for disseminating information on any outages or issues that may affect clients’ use of the products, providing timely status updates and advising them on any appropriate actions they wish to take as a result.

• Experience of managing and building client relationships.
• Strong communicator who can interpret requirements accurately and coordinate effectively internally to deliver solutions.
• Good appreciation for processes that ensure consistency and ability to be be creative and willing to investigate avenues to solve complex or interlaced…