Senior AV Service Engineer

Senior AV Service Engineer

£48,000 - £55,000 DOE + Car Allowance + Overtime + Benefits

Location:

London / Field Based

Contract:

Permanent, Full-Time
Travel:
Predominantly London, with occasional UK and European travel

The Opportunity

Are you an experienced AV Service Engineer looking for a senior role where you can take ownership of complex technical issues, work with leading AV and collaboration technologies, and become a trusted technical resource for both customers and fellow engineers?

We're looking for a Senior AV Service Engineer to join an established service team supporting professional Audio Visual, Video Conferencing and Unified Communications (AV/VC/UC) environments.

This is a varied, hands-on position combining field service, advanced fault finding, preventative maintenance, remote technical support and customer interaction. You'll also act as an escalation point for other engineers, sharing your knowledge and helping develop the wider technical team.

If you're an experienced AV Field Service Engineer, AV Support Engineer or AV/VC Engineer looking for the next step in your career, we'd like to hear from you.

What You'll Be Doing

Field Service & Technical Support

You'll take ownership of AV service calls from initial diagnosis through to successful resolution, both on-site and remotely.

Your responsibilities will include:

Providing on-site service and technical support across customer locations, predominantly within London
Diagnosing and resolving faults across integrated AV, VC and UC systems
Carrying out advanced AV fault finding and break/fix support
Providing remote technical support via telephone, email, video conferencing and remote-access tools
Completing planned and preventative maintenance visits
Performing system health checks and identifying potential issues before they become faults
Supporting Microsoft Teams Rooms, Zoom Rooms and other collaboration environments
Assisting with system configuration and commissioning where required
Updating technical documentation, system records and AV/IT schedules
Providing clear system guidance and user training
Ensuring service tickets and reports are accurately completed
Working within agreed customer SLAs and response times

Be the Technical Expert

This isn't simply a reactive service position.

As a senior engineer, you'll be trusted to investigate more challenging technical issues and provide support when other engineers need additional expertise.

You'll:

Act as an escalation point for complex AV and UC faults
Support and mentor less experienced engineers
Share technical knowledge and best practice across the service team
Assist colleagues with diagnosis and troubleshooting
Take ownership of high-priority or technically demanding service incidents
Maintain a strong understanding of developing AV, UC and collaboration technologies
Help improve engineering processes, technical standards and service delivery
Identify recurring technical issues and help develop long-term solutions

Technology & Systems

You'll be working across a broad range of professional AV, collaboration and unified communications technologies.

Experience with several of the following would be highly beneficial:

Crestron
Q-SYS / QSC
Shure
Logitech
Poly
Microsoft Teams Rooms (MTR)
Zoom Rooms
Dante
AV over IP (AVoIP)
Video conferencing and collaboration systems
Audio DSP and signal routing
Commercial display and presentation systems
IP networking within AV environments

You don't need to know every manufacturer or platform. What's more important is having strong underlying AV troubleshooting and fault-finding skills and being confident investigating unfamiliar systems.

What We're Looking For

We're looking for someone with a strong background in professional AV service and support who is comfortable working…