More jobs:
Customer Success Manager, Enterprise
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-19
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-19
Job specializations:
-
IT/Tech
SaaS Sales, CRM Systems & Management, Technical Support
Job Description & How to Apply Below
- Manage and grow the enterprise and mid-market client base
- Help new Birdeye users get started
- Learn customers’ business and online reputation needs
- Ensure customers use Birdeye to their maximum benefit
- Tailor communication and education to each customer’s business processes
- Manage account onboarding, training, retention, and renewal
- Positively impact and manage the customer’s overall experience with Birdeye
- Listen to business customers and use expertise, creativity, and passion to meet their needs
- Clearly understand business needs and articulate Birdeye’s value proposition
- Document all calls and customer interactions in the CRM
- Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience
- 3+ years experience in professional services or B2B account management, preferably in SaaS
- Proven ability in organization, project management, time management, and communication skills
- Knowledge of CX/SEM/SEO/advertising/social media
- Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
- Experience with online subscription / SaaS products is a must
- Energetic extroverted personality and customer-obsessed mindset
- Enthusiasm for troubleshooting issues and learning new products/features
- Ability to quickly grasp and succinctly explain technological and business concepts
- Proven track record in managing enterprise customer relationships and delivering results
- Ability to stay calm and manage clients under adverse conditions
- Strong communication skills and technical aptitude
- Diligence and organization in follow-up processes; document all calls/customer interactions in CRM
- Experience in Customer Experience / Reputation Management, Social Media Campaigns, or up-sell and value-selling experience is nice to have
Demonstrates expertise in managing enterprise and mid-market client relationships, with a strong focus on customer experience and SaaS platform proficiency. Capable of tailoring communication and training to meet diverse business needs while effectively documenting interactions in CRM systems.
Highest-signal resume keywords- B2B Account Management
- SaaS Platform Configuration
- Customer Experience Management
- Project Management
- Strong Communication Skills
Hard Skills
- SaaS Experience
- Project Management
- Technical Aptitude
- Time Management
- Customer Relationship Management
- Energetic Personality
- Customer-Obsessed Mindset
- Creativity
- Diligence
- Ability to Stay Calm Under Pressure
- Bachelor’s Degree in Technology
- Bachelor’s Degree in Business
- Customer Experience
- Reputation Management
- Social Media Campaigns
- Value-Selling
- Enterprise Customer Relationships
- CRM Software
- Online Subscription Products
- Social Media Platforms
- SEO Tools
- Advertising Tools
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×