Salesforce Administrator & Business Systems Manager

Alpha International runs a Salesforce instance that sits at the heart of how it operates — managing relationships, tracking fundraising activity, and keeping data clean and useful across the organisation. This role is the primary administrator for that instance. We also have a number of other business systems such as our email marketing solution Campaign Monitor, many of which are linked to Salesforce.

This role will also be responsible for system administration and change management across these systems.

With a primary focus on Salesforce, but working across our other business systems, you'll work closely with the Head of CRM to keep the platforms healthy, translate business needs into well-built solutions, and make sure people across Alpha International can get genuine value from the tools at their disposal. It's a hands-on configuration and administration role, but it's not a ticket queue.

We want someone who notices what's not working before anyone asks, who asks good questions when a brief lands on their desk, and who brings a business analyst's eye to platform work as well as a technical one.

Applications for this role will close on Sunday 4th October. The salary range for this position is between £40,000 - £43,000.

Some of the key responsibilities for this position are:

• Administer Salesforce, Campaign Monitor, and related business systems, managing users, permissions, security, and access controls.
• Oversee data governance, retention, and platform compliance standards.
• Monitor platform performance and maintain configuration best practices to optimise system effectiveness.

• Design, build, and maintain Salesforce functionality, including automation, custom objects, validation rules, and page layouts.
• Deliver scalable technical solutions aligned with business requirements and Salesforce best practices.
• Establish and maintain consistent development, configuration, and naming standards across the platform.

• Partner with stakeholders to understand business needs, challenge assumptions, and identify process improvement opportunities.
• Translate requirements into practical, well-scoped Salesforce solutions and provide technical design input.
• Advise on platform capabilities and champion sustainable, long-term approaches to solution design.

• Administer, monitor, and support Salesforce integrations with finance, fundraising, events, giving, and communications systems.
• Troubleshoot and resolve integration and data synchronisation issues.
• Collaborate with the Head of CRM on the scoping and implementation of new system integrations.

• Act as the Salesforce point of contact for connected platforms such as Form Assembly and Conga.
• Support platform administrators with user access, configuration, and day-to-day operational issues.
• Ensure integrations remain effective and aligned as connected systems evolve and update.

• Monitor and improve data quality, accuracy, consistency, and integrity across the Salesforce ecosystem.
• Develop reports and dashboards to identify data issues, discrepancies, and reporting needs.
• Support financial reporting and reconciliation requirements in partnership with Finance and Fund Development teams.

• Serve as the primary contact for Salesforce support, troubleshooting, and issue resolution.
• Deliver user training, guidance, and documentation to drive effective platform adoption.
• Support change management activities associated with new processes and system enhancements.

• Maintain clear documentation of platform changes, configurations,…