CRM Manager - HubSpot

An exciting opportunity to take ownership of CRM strategy within a fast-growing data and insights business. This is a highly visible role where you’ll act as the Hub Spot expert, partnering with senior stakeholders across Marketing, Sales, and Operations to drive CRM performance, automation, and commercial impact.

They are a leading research, data, and analytics organisation providing insight and strategic intelligence to global businesses. Operating internationally, they support clients with data-driven decision-making across a range of specialist markets. The business has experienced significant growth and offers an entrepreneurial environment where employees are trusted to take ownership and influence change.

As CRM Manager, you will own and develop the company’s Hub Spot ecosystem, ensuring it delivers value across multiple business functions.

Responsibilities include:

• Leading CRM strategy and driving adoption of new Hub Spot capabilities
• Developing workflows, automation, and scalable CRM processes
• Managing data quality, governance, and CRM best practices
• Building reporting frameworks for revenue attribution and campaign performance
• Creating dashboards and insights to support commercial decision-making
• Supporting Sales, Marketing, and Operations teams with CRM optimisation
• Delivering user training and acting as the internal Hub Spot subject matter expert
• Partnering with senior stakeholders to shape the future CRM roadmap

• Strong Hub Spot expertise across marketing and sales environments
• Experience building workflows, automation, and CRM processes
• Knowledge of CRM governance, data quality, and reporting best practice
• Experience with revenue attribution, campaign analysis, and commercial reporting
• Strong stakeholder management skills across multiple business functions
• Commercially minded with the ability to translate business needs into CRM solutions

• Hybrid working model with a central London office
• Private medical insurance and pension
• Wellbeing and fitness benefits
• Generous annual leave allowance plus seasonal shutdown
• Summer Friday finish times
• Significant ownership, visibility, and strategic influence
• Clear opportunities to shape CRM strategy within a growing business