IT Support Engineer; 2nd Line

hackajob is partnering directly with Zaizi to hire for this role.

Role Overview

We are seeking a security-minded IT Support Engineer to manage our day-to-day service desk operations and support our cloud infrastructure. Reporting directly to the IT & Info Sec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.

Requirements

Key Responsibilities

• Helpdesk Operations:
  Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
• M365 & Azure Security Administration:
  Manage user life cycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra  (Azure AD).
• Info Sec & Compliance Support:
  Assist the IT & Info Sec Manager with security posture management monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.
• User Training & Security Awareness:
  Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.
• On-Site Technical Support:
  Pr...