ITSM Service Manager

** Responsibilities:
** Work with IT Service Providers and the business to understand current and future capacity requirements

Work with the IT Leadership team, the LME Business and LME IT Change Managers to prioritise and schedule change requests and maintenance releases

Work with service providers to implement and maintain application monitoring and alerting. and influencing skills - ability to present ideas clearly, Collaborative skills - exhibits willingness to engage other business partners within the organization, is innovative, creative and a team player with a solution-based approach to capture opportunities and remove barriers around ITSM.Clear and Critical Thinker - strong decision-making skills: take proactive steps to generate results, uses data and other inputs to make decisions, owns decision, and takes accountability for work using strong organizational and analytical skills together with leveraging multiple methodologies to ensure customer success.

Ability to solve challenging problems and deliver timely and high-quality design solutions when presented with conflicting requirements, business demands, and technical risks.

Clear and Critical Thinker - strong decision-making skills: take proactive steps to generate results, uses data and other inputs to make decisions, owns decision, and takes accountability for work using strong organisation and analytical skills together with leveraging multiple methodologies to ensure customer success.
** Academic and Professional Qualifications

Required:

** ITIL qualified or strong demonstrable experience of managing in an ITIL environment

Professional knowledge of technologies aligned to the role with appropriate certifications
** Required Knowledge and Level of

Experience:

** Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Problem, Change and Release Management Understanding and experience of real time market data and high volume trading systems

Ideally, the successful candidate will have experience of working within an Exchange or Clearing House Demonstrable experience of supporting critical applications

Demonstrable experience of defining SLAs and Service Procedures in relation to an application support environment

Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.

As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets.

HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.