Finance Applications Manager

Finance Applications Manager

Department: Business Operations

Employment Type: Full Time

Location: London

Reporting To: Head of Enterprise Services

Role purpose The Finance Applications Manager is the operational owner for Centellic’s enterprise finance application ecosystem. The role provides end-to-end platform stewardship, service management and technical coordination across finance systems, integrations and adjacent source platforms, ensuring services are reliable, secure, controlled, supportable and aligned with business needs.

Sitting within Enterprise Services under the Head of Enterprise Services, the role owns the systems and their operation;
Finance retains ownership of financial policy, processes, controls and transactional decisions.

Application scope Infor OS;
Infor IDM;
Infor Sun Systems Cloud;
Infor Q&A;
Spindle;
Sysynkt;
Workday Adaptive;
Navan, SAP Concur;
Cobase;
Avalara;
PowerBI and reporting tools; and associated platform integration and middleware.

Enterprise finance systems ownership

• Act as the accountable IT Operations platform owner for the finance application ecosystem, maintaining clear service ownership, support models, operational standards and a prioritised roadmap.
• Develop working knowledge of how each application is used by Centellic and how source data flows into Sun Systems Cloud and Workday Adaptive.
• Maintain clear boundaries between IT platform ownership and Finance business process ownership, escalating decisions to the appropriate process owner.

Service management & operational performance

• Provide day-to-day application support, incident triage and problem coordination, with particular focus on month-end critical services, data feeds, posting issues and reporting dependencies.
• Monitor availability, logs, alerts, scheduled tasks, interfaces and service health; route failures to the correct source-system, technical or vendor team and track resolution against agreed targets.
• Maintain service reporting, known-error records, support procedures and operational runbooks; act as the escalation point for complex finance application incidents.

Integration & data management

• Oversee native integrations, APIs and data exchange integration across Salesforce, Sysynkt, SAP Concur, Navan, Workday/ADP, Sun Systems Cloud and Workday Adaptive Planning from Infor Sun.
• Coordinate teams in Finance, IT Operations, CRM and external suppliers to diagnose data quality, synchronisation and integration failures without assuming unauthorised development ownership.

Access, security, risk & compliance

• Coordinate SSO and identity-group administration, while administering application-level roles and permissions, including finance-specific access profiles and segregation of duties.
• Operate joiner, mover, leaver, privileged access and periodic access review controls; maintain auditable records of approvals, configuration and security changes.
• Partner with IT Operations, CRM, Finance to support encryption, supplier assurance, audit evidence, risk treatment, regulatory obligations and secure handling of financial and payroll data across all platform and integration architecture and environments.

Change, configuration & service continuity

• Apply formal change and configuration control across finance applications, ensuring business approval, cross-functional impact assessment, testing, communications, rollback planning and controlled release to production.
• Maintain environment and configuration alignment across production and test where applicable, including chart of accounts, analysis codes and other governed reference data.
• Own operational readiness for upgrades, patches, enhancements and new applications, including documentation, knowledge transfer, training, acceptance criteria and project closure.
• Maintain business continuity and disaster recovery arrangements for integrated platforms, including recovery dependencies, fail-over procedures and periodic validation.

Vendor, commercial & stakeholder management

• Manage operational relationships and escalations with Infor and other finance application suppliers, coordinating third-line support and minimising avoidable chargeable intervention.
• Track licences, consumption, renewals, support entitlements and run costs; identify opportunities for licence and service cost optimisation.
• Build effective relationships with Finance leadership, system process owners, technical teams and vendors, providing clear service, risk, change and roadmap communications.

Automation,…