Service Delivery Manager
Listed on 2026-09-20
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IT/Tech
IT Support, IT Project Manager, Systems Administrator, IT Infrastructure
An exciting opportunity to join a leading Digital Out of Home media business and take ownership of the technology services supporting a large-scale digital screen network.
This is a key operational role, bridging IT service management, infrastructure, suppliers and project delivery to ensure critical systems remain reliable, resilient and ready for future growth.
Key responsibilities include:
Managing the performance of core IT and technology services
Leading a service desk environment and team
Improving screen and network uptime
Managing incidents, problems, changes and SLAs
Transitioning selected services from MSPs into internal operations
Managing suppliers, contracts and service reviews
Supporting technology deployments across the DOOH estate
Introducing improved monitoring, reporting and automation
We’re looking for someone with strong IT service delivery experience, knowledge of ITIL frameworks and a background in infrastructure, networking or operational technology environments. Excellent knowledge of Halo
Experience with in Digital Out of Home, broadcast, media infrastructure or distributed device networks would be a real advantage.
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