Product Design Specialist

Job Title:

Product Experience Design Specialist

Req

Job Function:
Design

Posting

Start Date:

18/09/2026

Posting End Date: 30/09/2026

Division:
Strategy & Change

Job Location:

G  Bristol
- Assembly, G
-London-BTHQ One Braham

Advertised Salary:
Competitive salary and excellent benefits

The Product Experience Design team helps shape and accelerate the future of BT’s innovation portfolio. Working across emerging opportunities in areas such as Physical AI, Connected Solutions, Defence, Healthcare, Transport and Digital Services, we help teams move from uncertainty to evidence-based decision making.

As a Product Experience Design Specialist, you will play a key role in transforming customer insight, business objectives and emerging technologies into meaningful product and service experiences. Working closely with Product Managers, User Researchers, Engineers and Commercial stakeholders, you will shape future solutions, create compelling concepts and help teams make confident decisions about what to build next.

You will operate primarily across the discovery, definition and early delivery stages of product development, helping teams understand customer needs, explore potential solutions and develop concepts that can be tested, refined and brought to market.

This is not a traditional UI-focused design role. We are looking for someone who is equally comfortable facilitating workshops, shaping propositions, mapping journeys, developing concepts and creating prototypes that support learning and decision making.

• Shape future products and services across BT's innovation portfolio.
• Work on complex, ambiguous opportunities where the problem and solution may still be emerging.
• Influence product direction through design thinking, customer-centred methods and facilitation.
• Help teams move from insight and opportunity towards tangible concepts and validated propositions.
• Work across diverse domains including AI, connectivity, drones, digital platforms and future services.

• Shape Future Product and Service Concepts
  - Work with Product Managers, Researchers and stakeholders to explore opportunities, generate concepts and define future-state experiences that address customer and business needs.
• Transform Insight into Actionable Direction
  - Translate user research, market insight and stakeholder inputs into clear design opportunities, proposition concepts and recommended next steps.
• Facilitate Collaborative Design Activities
  - Plan and facilitate workshops, ideation sessions and co-creation activities that build alignment, unlock creativity and accelerate decision-making.
• Create Customer-Centred Experiences
  - Develop journeys, flows, experience maps, service concepts and interaction models that help teams understand how products and services should work.
• Prototype and Validate Ideas
  - Create appropriate prototypes, visualisations and design artefacts that support experimentation, learning and stakeholder communication.
• Support Product Strategy and Definition
  - Collaborate with Product Managers and Researchers to define user value propositions, prioritise opportunities and shape evidence-based product direction.
• Communicate Design Thinking and Vision
  - Create compelling presentations, storyboards and design artefacts that inspire stakeholders, communicate future possibilities and build confidence in proposed solutions.
• Champion Human-Centred Design
  - Advocate for customer-centred, evidence-based and inclusive design practices across the innovation portfolio.
• Contribute to Team Capability Growth
  - Share knowledge, support colleagues and help evolve design methods, tools and standards across the Product Experience Design team

• Significant experience in…