Senior Oracle Service Delivery Manager
Listed on 2026-09-21
-
IT/Tech
IT Consultant, Oracle Specialist/ Consultant, IT Project Manager, Cloud Computing: Infrastructure & Operations
Company Description
For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.
With 3,800+ people and revenues exceeding €347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.
- Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
- 37 UKOUG awards over the last 3 years
- 13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
- Certified Great Place to Work
- Recognised as a leader in AI & digital transformation consulting with global delivery footprint
Senior Oracle Service Delivery Manager
Would you like the opportunity to further develop your expertise across Oracle Cloud EBS, ERP, HCM, EPM and Oracle SaaS Managed Services?
As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.
This is a highly rewarding role offering the opportunity to work with cutting-edge Oracle Cloud technologies, engage with senior stakeholders, and support customers across multiple industries on their digital transformation journeys.
Key Responsibilities- Report directly to the Head of Service Delivery.
- Own the end-to-end delivery of Oracle Cloud Managed Services across EBS, ERP, HCM, EPM and related SaaS applications.
- Act as the primary point of contact for customers, ensuring service commitments and business objectives are consistently achieved.
- Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.
- Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.
- Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.
- Drive Continual Service Improvement (CSI) initiatives, identifying opportunities to enhance service quality, efficiency, and customer value.
- Provide governance and oversight for Oracle SaaS support teams, technical leads, functional consultants, and service delivery resources.
- Ensure effective capacity planning, resource management, and forecasting of service costs, revenues, and operational demand.
- Collaborate with Oracle practice leadership to define and execute service delivery strategies aligned to customer and business goals.
- Monitor and report on key service metrics, customer satisfaction scores, utilisation, profitability, and operational performance.
- Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.
- Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.
- Support service transition activities for new Oracle Cloud implementations moving into managed services.
- Promote knowledge sharing, operational excellence, and business continuity across service delivery teams.
- Balance and optimise the three pillars of service success:
- Customer Satisfaction
- Employee Engagement
- Commercial Performance & Profitability
- Consistently high customer satisfaction and retention rates.
- Successful delivery of Oracle Cloud Managed Services within agreed SLAs and KPIs.
- Proactive identification and execution of service improvement opportunities.
- Strong commercial performance through effective customer growth and service expansion.
- High performing, engaged, and collaborative delivery teams.
- Trusted advisor relationships with customer stakeholders and business leaders.
This role is ideal for a Service Delivery Manager with experience managing Oracle Cloud EBS, ERP, HCM, EPM or SaaS Managed Services environments, who is passionate about delivering exceptional customer outcomes while driving continuous improvement and business growth.
Qualifications- Proven experience delivering customer-first outcomes within ERP…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).