Service Manager

Introduction

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more. Tech at Heathrow isn't typical. The scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a-kind careers you won't find anywhere else.

Join Heathrow as an IT Disaster Recovery Lead and play a pivotal role in safeguarding the resilience of our critical systems. You will be part of a collaborative technology environment, working closely with cybersecurity, IT services, and business continuity teams to ensure Heathrow remains operational under all circumstances. Your work will directly contribute to maintaining service continuity for millions of passengers and supporting the airport’s strategic objectives.

In this role, you will lead the design, implementation, and continuous improvement of disaster recovery strategies across our IT landscape. Success means ensuring that recovery plans are robust, tested, and aligned with business priorities, minimising downtime and protecting essential services. You will influence key stakeholders, drive compliance with regulatory requirements, and embed a culture of resilience across the organisation.

• Developing and maintaining comprehensive IT disaster recovery plans aligned with Heathrow’s business continuity framework.
• Coordinating with cybersecurity, IT services, and business continuity teams to identify risks and implement mitigation strategies.
• Leading regular disaster recovery testing exercises and reporting on outcomes to senior stakeholders.
• Ensuring compliance with industry standards and regulatory requirements for IT resilience.
• Providing expert guidance and training to internal teams on disaster recovery best practices.
• Driving continuous improvement initiatives to enhance recovery capabilities and reduce operational risk.

• Proven experience in IT disaster recovery planning and execution within complex organisations.
• Strong understanding of business continuity principles and IT infrastructure.
• Excellent stakeholder management and communication skills.
• Ability to lead cross-functional teams and manage multiple priorities.
• Knowledge of relevant regulatory and compliance requirements.
• Analytical mindset with strong problem-solving skills.

• Experience in the aviation or transport sector.
• Familiarity with cloud-based recovery solutions and emerging technologies.
• Professional certifications such as CBCI, ITIL, or ISO 22301.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of…