Helpdesk and Desktop Support Analyst
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-26
Listing for:
Free-Work
Full Time, Part Time
position Listed on 2026-09-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Helpdesk and Desktop Support Analyst
Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.
- Work within the Service Desk team in supporting and delivering all aspect of services
- 1/2 line support (capable of root cause analysis)
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberry’s
- SLA targets
- Ad-hoc project involvement
- Ideally with experience of supporting desktop platforms for banking environments
- Experience in operational deployments. Desktop, operating system refresh cycle
- Service Desk ticket software
- Market data products
- ITIL, Microsoft certifications advantageous
- Maintains industry recognised skills through training or self-study methods
- Supporting Microsoft operating systems, office suite
- TCP/IP, basic networking skills
- Root cause analysis and remediation
- Windows 7
- Office 2013
- Xenapp published applications, support
- Desktop hardware, laptops, Blackberry’s deployments
The salary for this role will be in the range £40K - £55K plus benefits.
The Client is based in the City close to Liverpool Street and Bank stations.
The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×