Client Service Manager England, GB Posted ago

## Client Service Manager London,United Kingdom Apply Now Find out how well you match with this jobJob :
CLIEN
022541

Date posted:
09/24/2026

Department:
Operations
** Let’s be unstoppable together!
** Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings.

By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified TM by Great Place To Work.

This prestigious award is based entirely on what current employees say about their experience working rn more at
** Role Overview
**** External:
*** Build strong, trusted, on-going relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
* Address, troubleshoot, resolve, and communicate data quality issues/resolutions in a context of a complex/sensitive situations, alone or in collaboration with other groups, without support for his/her manager.
* Clearly articulate Circana processes and decision making as it relates to data inquiries
* Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to external audiences
* Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
* Maintain an understanding of Industry key categories in order to support client interaction
* Gather suggestions and represent need for enhancements from clients for internal discussion
* Attend client meetings as necessary
** Internal:
*** Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product
* Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries
* Monitor and identify patterns in client inquiries that could influence changes in our processes
* Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive
* Master an understanding of Circana processes to support investigation and articulation of inquiries
* Assist senior management team with setting strategies and direction to the department
** Requirements
* ** Proven experience in retailer and consumer data
* Strong capabilities to work daily in English (spoken and written)
* Experience in communication with clients at all levels
* Strong technical skills in market research data
* Bachelor’s degree required
* Advanced verbal and written communication skills
* Ability to partner with internal teams, monitor workflow, and assure follow-through
* Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams
* Able to travel domestic and internationally
* Familiarity with…