Technical Operations Specialist

Technical Operations Specialist

Start Date: ASAP

Permanent | £52,000–£62,000, Salary DOE

Location: London | Flexible Hybrid Working

We’re partnering with a growing technology-led organisation to appoint an experienced Technical Operations Specialist.

This is an excellent opportunity for a hands-on technical professional to take day-to-day ownership of UK technical operations, spanning technical support, incident investigation, UAT and QA, release quality, vendor liaison and client-facing technical queries.

You’ll work independently while collaborating closely with customer experience, engineering, product and project-management teams across the UK and US.

As Technical Operations Specialist, you’ll be the primary technical escalation point for the UK operation, investigating issues, diagnosing root causes and ensuring technical queries are resolved before they become wider business problems.

You’ll also take ownership of UK release quality, manage technical tickets and specifications, coordinate with external technology partners and feed UK-specific requirements into the product-development pipeline.

This is a varied and highly accountable role for someone who combines strong technical investigation skills with clear communication, sound judgement and the confidence to work directly with clients, vendors and distributed engineering teams.

You’ll help keep the organisation’s UK technology operation running effectively by:

• Owning day-to-day technical support, troubleshooting and root-cause analysis for issues raised by internal teams, clients and external partners.
• Running database queries, reviewing logs and carrying out technical investigations to identify and diagnose issues.
• Managing the reporting, triage, investigation and escalation of UK bugs through Jira.
• Acting as the primary technical escalation point for the UK customer experience team.
• Executing and signing off UAT for UK product releases.
• Conducting QA checks on UK-relevant tickets before they progress to UAT.
• Coordinating with US engineering and product teams on release timing, functionality and quality.
• Testing UK-specific mobile application releases and product functionality.
• Authoring, prioritising, escalating and managing UK-side Jira tickets through to resolution.
• Working with technical project management colleagues to define UK improvements, specifications and requirements.
• Feeding client feedback and UK-specific technical requirements into the wider product pipeline.
• Participating in regular technology and release-planning meetings.
• Providing technical insight to support product and operational decisions.
• Managing day-to-day technical relationships with card-issuing, accounting-integration and other technology partners.
• Representing UK technical requirements during vendor meetings and improvement discussions.
• Leading the initial investigation and management of technical incidents affecting the UK business.
• Escalating major or business-critical incidents appropriately.
• Completing post-incident reviews and documenting actions to help prevent recurrence.
• Handling escalated technical queries from clients, cardholders and production-accounting teams.
• Investigating and resolving data-export and accounting-software integration issues.
• Identifying workflow inefficiencies and proposing practical technical improvements.
• Supporting tooling, AI and process-improvement initiatives.
• Documenting technical processes and contributing to the internal knowledge base.

You’ll be an experienced technical operations, technical support or technical services professional who is comfortable taking ownership of investigations and working independently with minimal supervision.

• Three to five years of experience…