ServiceNow Business Process Analyst

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Division:
Infrastructure & Cloud Operations

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

• Partner with the technology and business stakeholders to define, analyse, and document requirements for new Service Now processes or improvements to current processes.
• Lead workshops, demos, and training on Service Now solutions and be able to speak to process best practices.
• Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Work directly with the Service Now development team to select the most effective solution for defined requirements.
• Support unit testing, UAT, and customer validation, ensuring business objectives are met.
• Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for Service Now.
• Carry out other duties as assigned.

• Hybrid working and reasonable accommodations
• Excellent Health and Wellbeing benefits including corporate membership to Class Pass
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidised onsite canteen

• 3+ years of experience designing and implementing processes on the Service Now platform.
• Strong analytical skills, strategic mindset, and experience with cross-functional teams.
• Highly organised with excellent communication and stakeholder management skills.
• Proven ability to create clear and concise documentation.
• Experience providing solutions for ITSM and ITOM offerings.
• Service Now Certified System Administrator (CSA)
• ITIL V4 certification

• Service Now Certified Implementation Specialist credentials
• Agile experience is highly favourable
• Financial Services experience/knowledge

• No

• Regular training
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment.

If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at

Annual Bonus Opportunity:Position may be eligible to receive an annual discretionary bonus…