Senior ServiceNow Architect

Version 1 has celebrated
30 yearsinbusinessand continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat,Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

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• 10+ years as a Great Place to Work in Ireland & UK
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ASPIRE is Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual to join our team as a Senior Service Now Architect.

The role will involve leveraging Service Now to deliver superior automation, user experiences and integration with various platforms.

Key Responsibilities

• Engage with customers to gather, analyse, and translate business and technical requirements into scalable Service Now solution designs and architecture.
• Support pre-sales activities by participating in solution workshops, proposal development, customer presentations, and platform demonstrations.
• Rapidly assess and understand customer’s existing Service Now implementations to provide effective architectural guidance and support.
• Demonstrate the ability to quickly learn, adopt, and architect solutions across new Service Now products, modules, and platform capabilities as required by customer engagements.
• Collaborate closely with development, platform, and project teams to ensure solutions are delivered in alignment with architectural standards, business requirements, and agreed timelines.
• Provide strategic consulting to customers by recommending platform best practices and alternative approaches, challenging unnecessary customizations, and promoting out-of-the-box capabilities whenever feasible.
• Facilitate the implementation and integration of Service Now to other platforms, ensuring a seamless experience for end-users.
• Test, review and oversee the launch of Service Now solutions to ensure they function as expected and provide significant improvement to the organisation's efficiency.
• Maintain a high level of expertise in the latest industry technologies and trends in Service Now.
• Provide technical leadership and mentorship to other team members.

• Bachelor's degree in computer science, information technology, or a related field.
• 4+ years of hands-on Service Now Technical Architect experience
• Proven track record of improving processes and effectiveness through automation.
• Demonstrated experience in the design and delivery of enterprise-level solutions.
• Proficient in creating comprehensive and strategic Service Now architecture plans.
• Strong interpersonal skills for coordinating with Customers, team members and stakeholders
• At least 2 of the following certifications;
  • Certified Technical Architect (Preferred)
  • Certified System Administrator
  • Certified Application Developer
  • Implementation Specialist (Customer Service Management)
  • Implementation Specialist (Service Mapping)
  • Implementation Specialist (Discovery)
  • Implementation Specialist (IT Service…