Account Manager; HF

Our client, a growth-stage SaaS security and IT management platform, is hiring an Enterprise Account Manager to manage and grow relationships with its larger, enterprise-tier customers. The platform helps Managed Service Providers (MSPs) manage and secure Microsoft 365 environments across dozens or hundreds of their own end-customer tenants - a genuinely specialist, consolidation-focused proposition in a crowded IT security market. This role is about deepening and expanding relationships with the accounts that matter most.

A growth-stage SaaS company providing a cloud-based Microsoft 365 management and security platform purpose-built for Managed Service Providers (MSPs) managing multiple customer tenant environments. Community-driven product development, with a presence across multiple international markets.

• Managing and growing a portfolio of enterprise-tier MSP customer accounts
• Driving expansion and renewal within existing accounts, identifying opportunities to deepen usage and value
• Acting as a trusted, ongoing point of contact for key accounts navigating multi-tenant Microsoft 365 security and management
• Partnering with customer success, product, and support teams to ensure enterprise accounts are well-served
• Representing the voice of enterprise customers back into the business

• Experience in enterprise account management within B2B SaaS, ideally in IT security, IT management, or MSP-focused software
• A track record of growing and retaining enterprise accounts, not just closing new logos
• Comfort working with a technical, MSP-channel customer base
• Strong relationship management and renewal/expansion sales skills
• Genuine interest in the MSP and IT security space

Location:

Hybrid role in SW London

Salary range of 70k-80k base + 40k comms + share options