CRM & Analytics Specialist
Listed on 2026-09-27
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IT/Tech
CRM Systems & Management
CRM & Analytics Specialist – Central London
Are you a CRM specialist who enjoys solving problems, improving systems and getting more value from data?
We're recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of its in-house CRM platform and help turn customer and sales data into meaningful commercial insight.
You’ll become a key point of contact for users across a national network, working closely with CRM, data, commercial and operational teams.
What you'll be doing:- Own the day-to-day administration of the CRM platform
- Troubleshoot system issues, bugs and user queries
- Improve workflows, forms and customer enquiry processes
- Support integrations, upgrades, testing and data migrations
- Write and run SQL queries
- Monitor and improve data quality
- Produce reporting for sales, marketing and operations
- Build dashboards using Power BI, Tableau or similar
- Analyse customer enquiries, conversion, sales and revenue data
- Work with stakeholders across the wider business to improve CRM usage
We're looking for someone with 3+ years’ CRM administration / systems experience who is confident taking ownership and getting stuck into technical problems.
You’ll ideally have:
- Strong hands-on CRM experience
- Good SQL skills and the ability to build queries independently
- Experience with sales, customer or enquiry-based CRM systems
- Strong Excel and reporting capabilities
- Power BI, Tableau or similar experience
- Excellent troubleshooting skills
- Strong communication skills with both technical and non-technical users
- A calm, practical approach when working under pressure
- Experience with in retail, self-storage, property, leisure or another multi-site customer-focused business would be particularly relevant.
- Knowledge of PHP, IIS, APIs or SQL Server would be a bonus, but isn't essential.
If you’re looking for a role where you can take ownership of a CRM platform, improve processes and use data to influence commercial decisions, we’d love to hear from you.
The Package:Up to £50,000 Basic + Strong Bonus & Package
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